MOTOR Codes has received full OFT approval for its Service and Repair Code, meaning that subscribing garages can now display the OFT logo alongside the Motor Codes tick, to further reassure motorists.
Three years on from the inception of the Service and Repair Code, developed following the effectiveness of the OFT-approved New Car Code in reducing consumer complaints, this endorsement demonstrates continued confidence in the self-regulation consumer codes model.
Colin Brown, director of consumer policy at OFT, describes the move as an important development. "Motor Codes has demonstrated a commitment to transparency and scrutiny amongst its members, making it simpler for motorists to make an informed choice” he said.
Chris Mason, managing director of Motor Codes added: "The Service and Repair Code was introduced at the request of government to deal with its continued prominence in complaint statistics and set out to improve standards and raise consumer confidence. This announcement sends a clear message that we offer a comprehensively backed code of practice and our network of garages delivers real peace of mind for the consumer."
Other garage bodies have also welcomed the news. Alec Murray, RMI Chairman said: “The RMI fully supports the Office of Fair Trading’s decision to grant Motor Codes full approval for its Service and Repair Code” He added that the Code had the ‘full support’ of the RMI. “With full backing from the OFT the code can go further in delivering peace of mind to the consumer and improved standards across the industry.”
“The RMI continues to work closely with Motor Codes to ensure the service is of value to both consumers and our members.”