Code checklist

Top Tech winner Stuart White backs Motor Codes' driver checklist scheme

Published:  14 May, 2010

MOTOR Codes is targeting motorists with a checklist it claims will help them decide if their garage is a quality outfit or a "rusty rip-off".

Agree required work with you and check before starting additional jobs.

Set a clear price/payment method and won't change these without checking with you.

Encourage technicians to discuss work required in a straightforward way.

Not charge for small/easy jobs.

Contact you after a few days to ensure you're totally satisfied.

Collect customer feedback and act on it to make improvements.

Treat any complaint as an opportunity to restore satisfaction.

Leave you feeling well treated and happy to return.

Offer you a loyalty bonus or reward.

tom@aftermarket.co.uk

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