Good garage dream

Scheme turns negative feedback into positive action

Published:  27 September, 2007

/>Though this could be labelled by some as yet another piece of negative publicity, the findings will help garages within GGS to exceed customer expectations. For example, some 61% of motorists surveyed want to see a full checklist of work carried o

/>Says Rachel Roberts, Marketing Manager of the Good Garage Scheme: "All 2,000 of our members adhere to a strict code of conduct and use full checklists to ensure their customers know exactly what work is being carried out on their vehicles. They also take part in a comprehensive customer feedback scheme and any members who fail to meet our stringent guidelines can be expelled from the sche

/>The survey sample was 1,000 visitors. The web site enables motorists to search for reputable garages in their area and get advice on motoring issues. The scheme was set up last autumn to raise standards and reputation of independent garages across the UK and now has 2,000 members nationwi

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