Bosch Car Service highlight impressive results

Survey shows customer satisfaction

Published:  13 April, 2015

Bosch Car Service is celebrating the results of an independent survey showing that 99.8% of customers would use the network again.

According to the results, 97% of respondents rated staff helpfulness as excellent while 94% also assessed the overall service given as excellent. In keeping with Bosch Car Service's transparent approach to car servicing, 98% of respondents said that the total cost of work was in line with the initial estimated figure, while just under 100% (99.5%) said that the final invoice clearly expressed the work done, costs and charges applied and details of warranty coverage.

Rhian Kendall, Concept Manager at Bosch Car Service, said: "We set up the scheme to give vehicle owners real peace of mind when looking for a garage. All the independent garages in the scheme have a vested interest in delivering first-rate customer service, as their livelihoods depend on repeat business. These results show just how effective their hard work has been.

"Each business has agreed to honour the scheme's strict quality guidelines and, to guarantee they maintain these high standards, members are independently audited. It's this consistency that allows the scheme to deliver outstanding levels of customer satisfaction time and time again."

Every garage in the Bosch Car Service network has also agreed to abide by a strict and transparent complaint-handling process, which offers an independent way of solving disputes between garages and customers, if they arise.

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