Autobutler launches in the UK

New concept allows garages to bid for work

Published:  21 February, 2014

A new concept in servicing and repair, previously seen in Germany, Sweden and Denmark, is launching in the UK.

Autobutler gives workshops the chance to bid on work requests that are submitted by local motorists visiting the website. When a customer logs on and completes a detailed job request, registered workshops within a distance specified by the customer are alerted to the opportunity via email, text message and a call from their own personal 'butler', inviting them to bid for the work.

Each garage will have a personal log-in to the online Autobutler 'dashboard', where they can monitor requests, communicate with customers, provide quotes and manage jobs. Once three bids are available, they are sent to the customer, who can review the offers and prices quoted along with the workshops' feedback scores, and choose which quote to accept.

The website is launching in the UK with a proven background in Germany, Sweden and Denmark, where it was founded. Since it was formed in 2010, Autobutler has built a quality-driven network that includes a quarter of all garages and workshops in Denmark, and has sent its members more than 135,000 requests for jobs.

Clive Thorpe, Autobutler's UK sales director, explains: "We're here to help garages win new work with a focus on quality and customer service excellence. What we do is to act as the facilitator bringing garages and customers together, taking the hassle out of filling your workshop. Importantly, we're not a price-cutting service. Quality is paramount and our customer is just as likely to be the keen motorist who's looking for a first-class job from a reputable repairer."

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