Are you MEYLExperienced?

Published:  18 September, 2020

In place of Automechanika Frankfurt, which has been postponed until September 2021 due to Coronavirus, MEYLE has created MEYLExperience 2020, a digital tour of what would have been seen at the show in place of the trade fair stand.


Calls for furlough replacement grow louder

Published:  17 September, 2020

While garages face the prospect of perhaps too much work going into the autumn thanks to the end of the MOT exemption, calls for the government to provide a replacement for the furlough scheme have continued.


Old or gold? UK cars oldest they have ever been

Published:  17 September, 2020

Britain’s car parc is the oldest it has ever been new figures show, with the number of cars over 13 years old tripling in 25 years, a fact that is likely to keep independent garages busy well into the 2020s and beyond.


Yuasa giving away free snack pack with battery orders

Published:  17 September, 2020

Hungry mechanics may be happy to learn that Yuasa have launched a free snack pack scheme. Technicians can now get their hands on a pack full of tasty treats every time they purchase Yuasa batteries from participating distributors.


Be seeing you! MOKE relaunches in UK

Published:  16 September, 2020

In a week that saw the Rule of Six imposed in the UK, echoing the character of Number Six in the cult 1960s TV series THE PRISONER, it was announced that the MOKE, one of two British automotive icons associated with the programme, was going back into production in the Midlands.


Six golden rules for garage customer disputes defined by The Motor Ombudsman

Published:  15 September, 2020

Garages that find themselves in dispute with a customer may benefit from the publication of six golden rules for customers, defined by The Motor Ombudsman, that could help to de-escalate and conclude a dispute.


BEN and IMI team up for 100 challenge

Published:  15 September, 2020

The IMI is teaming up with BEN to create the IMI 100 challenge, a new three-week long virtual sports event with one goal being the  fulfilment the organisation’s £100,000 Centenary target for the charity.


15 weeks to save the industry from “€110 billion ‘no deal’ Brexit disaster” say industry organisations

Published:  14 September, 2020

There are just 15 weeks left to save the UK and EU automotive sectors from is being called a “€110 billion ‘no deal’ Brexit disaster” by the SMMT and 23 other European industry organisations.


EVs: Drivers want to try before they buy

Published:  11 September, 2020

70% of drivers would prefer to lease an EV in order to get used to the technology before buying one outright, according to a new survey.


Digitalisation industry webinar announced by Automechanika Birmingham

Published:  10 September, 2020

The next free-to-attend session of Automechanika Birmingham’s Automotive Aftermarket Webinar Series will be Digitalisation; Accelerating the recovery of the aftermarket, and it will take place from 11am on Tuesday 29 September.


All the way up to 11: ECOBAT upgrades delivery fleet

Published:  10 September, 2020

ECOBAT Battery Technologies has upgraded and added 11 new vehicles to its delivery fleet.



Rule of Six: Garages not impacted

Published:  10 September, 2020

The UK government has announced a new wave of Coronavirus restrictions in England, but garages will not be directly affected by the new Rule of Six.


Millers Oils confirms Andy Savva as UK Brand Ambassador

Published:  09 September, 2020

Millers Oils have appointed Andy Savva – The Garage Inspector as Brand Ambassador.


World EV day: Consumers hone in on the range says three-year study

Published:  09 September, 2020

Today (Wednesday 9 September) is World EV Day, and to coincide with it, the results of a three-year long project looking at how people will deal with electric vehicles have been released. They show that 90% of mainstream consumers would consider an EV as a main car if its real-world range was 300 miles or a Plug-in Hybrid if it could travel 100 miles on its battery alone.


Lockdown breakdown: 12.5 million motorists skip servicing

Published:  09 September, 2020

12.5 million motorists may have delayed getting their car serviced as a result of lockdown, a survey has found.


Tipping point for ‘EVolution’ revealed by study

Published:  09 September, 2020

Garages looking to decide when to take the plunge with EVs may want to consider the results of a new study from Castrol that has found that the tipping point for UK motorists to go over to an electric car come down to a price point of £24,000, a charge time of 30 minutes and a range of 282 miles.


Cool idea: MAHLE launches EV/hybrid thermal management guide

Published:  08 September, 2020

MAHLE Aftermarket UK has launched a new guide for technicians on thermal management in EVs and hybrids. The document looks at the importance of hybrid and electric technologies in the workshop and an overview of hybrid systems and their differences.


Triple British Touring Car champion Gordon Shedden joins GS as brand ambassador

Published:  08 September, 2020

GS Yuasa has named world Touring Car driver and British Touring Car Championship (BTCC) legend Gordon Shedden as an ambassador for its GS brand.


It’s a gas, gas, gas: Ricardo hydrogen engine test facility funding receives provisional approval

Published:  08 September, 2020

Ricardo has won provisional government funding for a new hydrogen engine test facility at its base in West Sussex.


RAC wins Groupe Renault customer service centre contract

Published:  08 September, 2020

The RAC has signed up with Groupe Renault to provide a customer service centre solution to its brands in the UK, including Renault, Dacia and Alpine.
 
The contract, which initially runs for three years with an option to extend for a further two, covers both retail and fleet segments, and will see the RAC support around one million customers. It includes everything from handling servicing and repair needs with dealers, managing vehicle downtime and the mobility needs of drivers, right through to managing ad-hoc requests such as providing vehicle-specific technical information and booking test drives.
 
As well as providing a traditional call centre, the contract also covers a range of digital services, including online webchat and social media.
 
RAC Business Roadside Managing Director Phil Ryan said: “While the demands and needs of customers differ significantly, our team recognises that every interaction – whether over the phone, online or in person – is an opportunity to build trust and loyalty and demonstrate to each customer just how committed to great service each brand really is. This matches the RAC’s approach to putting customers at the heart of everything we do.”
 
Renault UK Customer Experience Director Jean-Philippe Roubes added: “We are confident that our customers will benefit from not just the RAC’s strong automotive knowledge but also their unique ability to link roadside assistance services with overall customer services. The contact centre expertise, innovation, and flexibility of the RAC will help us to achieve our ambition to deliver industry leading customer services across all the Groupe Renault UK brands.”
 
The RAC has provided breakdown assistance to Groupe Renault brands since 2014.


EVs: Half of UK carbuyers still think 2035 too soon to switch

Published:  07 September, 2020

Almost half of UK motorists don’t feel ready to make the switch to an electric vehicle by 2035, a new survey from the SMMT has suggested.


TechMan garage voted Northampton’s best

Published:  04 September, 2020

In Town Automotive, the garage business out of which GMS provider TechMan grew, has been voted Garage of the Year in its hometown of Northampton.


Own your online presence: IGA publishes new Garage Guide to help independents

Published:  04 September, 2020

A guide to help independent garages develop a successful online identity that enables them to communicate with customers is being published by the IGA this month.


LIQUI MOLY gives away exclusive tickets to MotoGP

Published:  04 September, 2020

LIQUI MOLY is giving away a pair of exclusive tickets to MotoGP, and will be sending the two lucky prize-winners to an unforgettable week including a race weekend of the racing bike series.


August car sales align with “quietest month” expectations

Published:  04 September, 2020


New car sales were down by just 5.8% in August, as the market returned to something like normal post-lockdown, according to the latest figures published today (Friday 4 September) by the SMMT.


OBD port remains open in UK Type Approval win

Published:  03 September, 2020

Ending years of concern over the status of the OBD port in a post-Brexit world, the Department for Transport (DfT) has confirmed that the OBD port will by law remain open for repair and maintenance information (RMI), and that this information will be made available in an electronically processable format.


NGK pointing the way on MOTs via BoxClever

Published:  03 September, 2020

 NTK – the vehicle electronics brand of NGK Spark Plugs – is increasing the level of reward points for Lambda sensors from 100 to 1,000 points per sensor through its BoxClever garage reward programme during September, as part of its campaign to urge garages to be prepared for a surge in demand for MOTs.


Join ‘The Big Gadget Giveaway’ with The Parts Alliance

Published:  03 September, 2020

The Parts Alliance is offering its garage customers with an abundance of must-have prizes every week during September through its Big Gadget Giveaway.


Paying off? Eurorepar reports good feedback on Drive Now, Pay Later scheme

Published:  02 September, 2020

Eurorepar Car Service centres have reported a positive reaction to the network’s Drive Now Pay Later initiative.


IMI offers three-month free trial membership

Published:  02 September, 2020

The IMI has launched a new three month membership trial.


Scrappage definitely NOT happening: IAAF receives confirmation

Published:  02 September, 2020

The prospect of a vehicle scrappage scheme, which was mooted during the late spring as a potential way to boost the UK automotive sector, has been decisively quashed.


DPF Doctor Network scores a century

Published:  02 September, 2020

 


Castrol launches free engine warranty scheme

Published:  02 September, 2020

Castrol has launched an engine warranty scheme for members of their service network to offer their customers.


DENSO extends webinar programme

Published:  02 September, 2020

 DENSO Aftermarket has added more webinars to its free technical training platform.


Garage Services offering from LKQ ECP to help independents diversify

Published:  02 September, 2020

LKQ Euro Car Parts is launching a new Garage Services programme with a view to helping independents increase their opportunity to generate revenue by offering a wider range of more lucrative servicing areas.


TRICO becomes First Brands Group

Published:  01 September, 2020

TRICO has announced its new name, First Brands Group, along with the addition of two new brands, Brake Parts Inc. (BPI) and Champion Laboratories (Champ Labs).  


DVSA reveals top 20 postcodes for MOT demand during autumn

Published:  01 September, 2020

Areas where demand for MOTs will be highest this autumn have been revealed by the DVSA. All but one postcode across the UK will see demand for tests rise by over 50% in October and November, as drivers given an MOT exemption look to get a test performed at the same time as those normally due MOTs during the period. 



Furlough: The 10% Solution

Published:  28 August, 2020

From Tuesday (1 September), garages that have taken advantage of the Coronavirus Job Retention Scheme will  need to pay 10% of wages so so employees still receive 80% of their pay under furlough.


Automechanika to launch online push in September

Published:  27 August, 2020

Automechanika Frankfurt is set to deliver a deluge of digital content to the garage sector from September in place of the actual show, which is now taking place 14-18 September 2021, a year later than originally planned.


Automotive recruitment firm offers video interviews and profiling

Published:  26 August, 2020

Recorded candidate interviews and candidate profiling are among the new services automotive aftermarket recruitment specialist Glen Callum Associates (GCA) has launched  to help garages and other businesses in the automotive sector  with their recruitment processes.


Warwickshire garage is 500th AA Prestige member

Published:  25 August, 2020

Warwickshire-based Cross Motor Engineering has become the 500th garage to sign up to garage network AA Prestige, which  has seen a 25% increase in membership over the past 18 months. The network intends to keep on growing too, and is aiming for 1,200 garages in the network by 2021.


NBRA calls for Furlough extension

Published:  25 August, 2020

 The National Body Repair Association (NBRA), has called on the government to extend the Coronavirus Job Retention Scheme (CJRS).


Autotech Training doubles MOT Manager courses

Published:  24 August, 2020


Schaeffler releases REPEXPERT podcast

Published:  21 August, 2020

A new REPEXPERT podcast covering practical Health & Safety issues around garages getting back to work, as well as increasingly pertinent technical matters has been issued by Schaeffler.



IMI reports increased interest in automotive apprenticeships

Published:  20 August, 2020

 Ahead of GCSE results day, the Institute of the Motor Industry (IMI) reported a significant uplift in Careers Advisors asking for insight into the career opportunities in the automotive sector.


Surf’s up: Get on top of the digital wave and work deluge says Eurorepar

Published:  18 August, 2020

With the backlog of MOT and repair work now surging into garages, the PSA-backed Eurorepar Car Service (ERCS) network is urging garages to look at updating their digital presence so they can make the best of the opportunity in a changed business landscape.



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