I can't charge for diagnostics

Expert advice from Trevor Roper of Snap-on Diagnostics
Published:  12 December, 2013

As I go around the country talking to mechanics about diagnostics, a couple of statements keep coming up - 'There's no money in diagnostics,' or, 'I can't charge for diagnostics'. A few years ago, this is how I thought about diagnostics; a necessary evil something I had to offer my customers. As time has passed, I soon realised you can't hide from diagnostics, the modern motor car is bumper to bumper diagnostics.


A question of safety

We speak to Dave Garratt of the GEA about lift safety and maintenance...
Published:  06 December, 2013

Are there many serious accidents from vehicle lifts collapsing?


Rules for the modern minefield

Employment legislation can be tricky but tread carefully and you'll survive
Published:  04 December, 2013

By Neil Pattemore


Customer care can pay dividends

Improve retention rates by putting yourself in the role of the customer
Published:  26 November, 2013

By Andy Vickery


Fixed MOT fee debate

Article attracts comment from all sides of the debate
Published:  25 November, 2013

By Greg Whitaker


Do you have broken windows?

Physical neglect is not the only thing stopping customers coming back
Published:  11 November, 2013

Andy Vickery


Compress springs safely

Don't jeopardise your staff with obsolete tooling, says KYB
Published:  24 October, 2013

There are many pressures on garages to invest in the most up to date diagnostic equipment and software. It can be a big decision which is the best one and whether it will be value for money. Sometimes there is so much focus on these big investments that smaller items are often forgotten and some pieces of equipment are so old they are not really capable of doing the job they need to.


Custom made sensors

SMPE opens new manufacturing plant in Nottingham
Published:  03 July, 2013

A new 3,000sq ft electronic manufacturing facility at Standard Motor Products Nottingham HQ is making a custom programme of components, starting with Intermotor and Fuel Parts branded air mass meters. The electronics used have been designed in-house and are said to achieve very accurate output tolerances.


Top Tech Live booked!

Frank Massey, Eliot Smith and James Dillon confirmed
Published:  02 September, 2011

here



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