Customer focus

Looking after clients is a way of life at Snap-on
Published:  03 April, 2014

Nestled in the east of the country, in a county that has no motorways but plenty of canals, sits the UK Headquarters of Snap-on Diagnostics and Equipment.

Fighting the fakes

Counterfeiting is prevalent in all markets, including our own
Published:  28 March, 2014

For some people, the best way to make money is develop a cheap product, brand it as something more expensive and sell it at a high price based on the manufacturer's name. This is happening all over the world in a number of different markets, such as pharmaceuticals, food, consumer goods and the automotive aftermarket.

How to stand out from the crowd

Make it easier for motorists to choose your garage by telling them why you are different
Published:  28 March, 2014

By Andy Vickery

Apprentices and your business

Training the next generation can also bring you a good return on investment
Published:  21 March, 2014

By Neil Pattemore

Licence to service

Is licensing necessary in the garage industry or do workshop schemes suffice?
Published:  10 March, 2014

The garage industry has taken a beating recently, with claims that the profession is rife with cowboys who will take their customers for a ride, charging for work that is not needed and completing some jobs to a dangerous sub-standard degree.

Euro 5 what's it all about?

Neil Pattemore looks at Euro 5 and what it means for the aftermarket
Published:  03 March, 2014

By Neil Pattemore

Marketing mindset

Accepting the need to change the way you do business over the years is vital or you will fall behind
Published:  26 February, 2014

By Andy Vickery

Poor service costing you money?

Head of Accreditation at the Institute of the Motor Industry looks at the importance of customer service
Published:  24 February, 2014

By Steve Scofield

A wasted opportunity

Aftermarket check out the do's and don'ts with regards to your waste disposal
Published:  07 February, 2014

All businesses create waste and it's increasingly important you deal with it correctly because of the legal aspects and the fact that customers expect their local garage to be a tidy environment to visit. Also, by getting rid of your waste in the right way, you could also get a bit of cash back.

Can the MOT make you money?

What are the benefits of adding your business to the increasing number of MOT centres?
Published:  27 January, 2014

Cloud's the future

Data giant moves its product online and introduces two new packages...
Published:  07 January, 2014

Tech info firm Autodata is set to move to the 'cloud'. The firm is set to move its product away from the CDs, downloads and printed books of the past and into an era where the information is delivered over the web.

Customer care pays dividends

Get the best client retention rates by putting yourself in the role of the customer
Published:  20 December, 2013

By Andy Vickery

I can't charge for diagnostics

Expert advice from Trevor Roper of Snap-on Diagnostics
Published:  12 December, 2013

As I go around the country talking to mechanics about diagnostics, a couple of statements keep coming up - 'There's no money in diagnostics,' or, 'I can't charge for diagnostics'. A few years ago, this is how I thought about diagnostics; a necessary evil something I had to offer my customers. As time has passed, I soon realised you can't hide from diagnostics, the modern motor car is bumper to bumper diagnostics.

A question of safety

We speak to Dave Garratt of the GEA about lift safety and maintenance...
Published:  06 December, 2013

Are there many serious accidents from vehicle lifts collapsing?

Rules for the modern minefield

Employment legislation can be tricky but tread carefully and you'll survive
Published:  04 December, 2013

By Neil Pattemore

Customer care can pay dividends

Improve retention rates by putting yourself in the role of the customer
Published:  26 November, 2013

By Andy Vickery

Fixed MOT fee debate

Article attracts comment from all sides of the debate
Published:  25 November, 2013

By Greg Whitaker

Do you have broken windows?

Physical neglect is not the only thing stopping customers coming back
Published:  11 November, 2013

Andy Vickery

Compress springs safely

Don't jeopardise your staff with obsolete tooling, says KYB
Published:  24 October, 2013

There are many pressures on garages to invest in the most up to date diagnostic equipment and software. It can be a big decision which is the best one and whether it will be value for money. Sometimes there is so much focus on these big investments that smaller items are often forgotten and some pieces of equipment are so old they are not really capable of doing the job they need to.

Custom made sensors

SMPE opens new manufacturing plant in Nottingham
Published:  03 July, 2013

A new 3,000sq ft electronic manufacturing facility at Standard Motor Products Nottingham HQ is making a custom programme of components, starting with Intermotor and Fuel Parts branded air mass meters. The electronics used have been designed in-house and are said to achieve very accurate output tolerances.

Top Tech Live booked!

Frank Massey, Eliot Smith and James Dillon confirmed
Published:  02 September, 2011



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