Removing the removers

Phil Curry looks at the problem of DPF removal
Published:  03 June, 2016

A car cannot pass its MOT without a DPF in place, should it have left the factory with one. This statement is true and has been true since February 2014, yet the MOT is still only a visual check with no parts allowed to be removed for inspection, a loophole that is constantly being exploited by DPF removal companies.

New Horizons

Neil Pattemore looks at current automotive technology
Published:  18 May, 2016

You will be very familiar with the increasingly sophisticated vehicle technology as more and more software related functions are implemented by the vehicle manufacturers, yet this creates a range of challenges when repairing the vehicle.

In or out?

Adam Bernstein explores the referendum question
Published:  06 May, 2016

New Year, New Challenges

Neil Pattemore shares tips on analysing your business
Published:  22 February, 2016

The Christmas cheer is well and truly behind us and the realities of business life need to be addressed to see if 2016 can be better than 2015.

A rallying call

The IAAF focuses on 'survive and thrive'
Published:  01 February, 2016

The IAAF annual conference in 2015 ran under the title ‘Survive and thrive’, indicating to the industry that the aftermarket can succeed if it overcomes the challenges that have been put in its way.

Certifying your future...

Published:  26 November, 2015

The rate at which the modern car is developing to include new functions based on new technologies is exponential.

Pass or Farce?

The New MOT system had its problems but will benefit the industry in the long-term
Published:  03 October, 2015

Sitting in front of me is an MOT certificate for my Focus ST170, handwritten. It's the first handwritten certificate I've had in a very long time and if I didn't know better, I'd think the MOT system has gone backwards as a result.

A vision of the next five years

How different will the aftermarket be by 2020?
Published:  25 June, 2015

By Neil Pattemore

Moving with the times

Where could the MOT be heading?
Published:  11 June, 2015

By Neil Pattemore

One size fits all

What is the best marketing method?
Published:  24 April, 2015

By Andy Vickery

Pensions just aren't sexy

Loosening the pension rules will bring its own set of problems
Published:  07 April, 2015

EU debates parts approval

Your choice of spare parts is under threat
Published:  02 April, 2015

By Neil Pattemore

The future is digital

Drive to Digital Now explains latest news on digital radio
Published:  30 March, 2015

By Phil Curry

The personal touch

Andy Vickery explains how newsletters can boost business
Published:  20 March, 2015

There's a little advertising and marketing ditty that I remember from way back, probably to at least the early 80s, that related to producing marketing material for clients - it went: 'If the client moans and sighs, make his logo twice the size; If he still should prove refractory, show a picture of his factory; But only in the direst case, should the client show his face!'

A move forward

Technology has advanced and this year the aftermarket is likely to see it
Published:  16 March, 2015

By Phil Curry

Game-changing tech

Could telematics be used to take business away from independents?
Published:  02 March, 2015

By Neil Pattemore

The future is already here

There are some big challenges ahead for the aftermarket, Neil  explains what's in store
Published:  12 February, 2015

By Neil Pattemore

Big challenges facing our industry

We spoke with IAAF Chief Executive Wendy Williamson before the annual conference
Published:  06 February, 2015

The IAAF is one of the industry bodies at the forefront of protecting the independent aftermarket from the challenges coming up from the vehicle manufactures (VMs). Chief Executive Wendy Williamson discussed how the IAAF is working in Europe.

Professional responsibility

A cautionary tale into conducting business properly
Published:  02 February, 2015

By Mike Owen

The future is already here

There are some big challenges ahead for the aftermarket, Neil explains what's in store
Published:  21 January, 2015

By Neil Pattemore

Review of the year: Part 1

A look back at the news of 2014
Published:  06 January, 2015


Review of the year: Part 1

A look back at the news of 2014
Published:  06 January, 2015


Countering the counterfeits

A look at the consequences of using fake parts and data in vehicle servicing
Published:  22 October, 2014

By Neil Pattemore

The customer lifecycle

Give some thought to your customer relations
Published:  21 October, 2014

By Andy Vickery

The loan car

Mike looks into the benefits and pitfalls of offering a service of convenience
Published:  30 September, 2014

By Mike Owen

United we stand

How can our divided industry be brought together?
Published:  22 September, 2014

By Neil Pattemore

It's a classic

As technological developments continue at a pace, will the classic car repair market suffer?
Published:  08 September, 2014

If I showed a Nokia 5110 to a teenager they would probably ask what it is. If I told them it was a mobile phone, they may laugh and will probably ask how many apps it has or whether it is 4G enabled. Technology moves at a frightening pace and older components are quickly forgotten. If you want that Nokia repaired you would need a specialist.

Reaching out to customers

Andy Vickery looks at why sometimes the old methods are the best when advertising
Published:  01 September, 2014

By Andy Vickery

Choose your partners carefully

Parts supply chains have come under some scrutiny after recent events
Published:  26 August, 2014

By Neil Pattemore

A slippery situation

As vehicle technology develops, so too does the oil that goes into the engine
Published:  20 August, 2014

There is more to oil than simply putting it in the filler cap and making sure the levels are correct. It lubricates, reduces friction and helps an engine to perform at the peak of its power.

Sending out the right messages

This month, our marketing expert suggests carefully crafting your message to customers
Published:  13 August, 2014

By Andy Vickery

Death knell for diesels

Will the latest emission regulations suffocate the diesel industry?
Published:  06 August, 2014

By Neil Pattemore

Caravan carnage

EU legislation didn't include a recommendation for annual trailer or caravan checks
Published:  23 July, 2014

Last month, we reported about the scare over the potential split of MOT and servicing workshops, with the EU already having passed legislation on roadworthiness and not including any such proposal.

An invalid argument

Extended vehicle warranties are not a problem for workshops
Published:  23 June, 2014

Last month, we ran a story concerning an update to the Castrol Trend Tracker, showing a decrease in the market share of the independent workshop. Meanwhile, the franchise dealer sector held its share, its first non-decline in seven years.

Can tyres inflate your business

Changes in tyre technology presents opportunities for all
Published:  27 May, 2014

By Neil Pattemore

Be more social

Networking sites offer a way of reaching thousands of customers
Published:  06 May, 2014

The world is much more digital today than it was even a decade ago. The invention of the smartphone has meant that individuals always have an online presence and are able to write and interact with many more people than ever before.

North of the border

The Scottish aftermarket industry is in safe hands with training at GTG
Published:  24 April, 2014

The city of Glasgow is currently undergoing a large redevelopment programme. The old high-rise flats are being torn down, a new hospital is being built and the commonwealth games are just around the corner.

A Health and Safety perspective

We spoke to the HSE about the potential issues surrounding EVs in the workshop
Published:  10 April, 2014

Customer focus

Looking after clients is a way of life at Snap-on
Published:  03 April, 2014

Nestled in the east of the country, in a county that has no motorways but plenty of canals, sits the UK Headquarters of Snap-on Diagnostics and Equipment.

Fighting the fakes

Counterfeiting is prevalent in all markets, including our own
Published:  28 March, 2014

For some people, the best way to make money is develop a cheap product, brand it as something more expensive and sell it at a high price based on the manufacturer's name. This is happening all over the world in a number of different markets, such as pharmaceuticals, food, consumer goods and the automotive aftermarket.

How to stand out from the crowd

Make it easier for motorists to choose your garage by telling them why you are different
Published:  28 March, 2014

By Andy Vickery

Apprentices and your business

Training the next generation can also bring you a good return on investment
Published:  21 March, 2014

By Neil Pattemore

Licence to service

Is licensing necessary in the garage industry or do workshop schemes suffice?
Published:  10 March, 2014

The garage industry has taken a beating recently, with claims that the profession is rife with cowboys who will take their customers for a ride, charging for work that is not needed and completing some jobs to a dangerous sub-standard degree.

Euro 5 what's it all about?

Neil Pattemore looks at Euro 5 and what it means for the aftermarket
Published:  03 March, 2014

By Neil Pattemore

Marketing mindset

Accepting the need to change the way you do business over the years is vital or you will fall behind
Published:  26 February, 2014

By Andy Vickery

Poor service costing you money?

Head of Accreditation at the Institute of the Motor Industry looks at the importance of customer service
Published:  24 February, 2014

By Steve Scofield

A wasted opportunity

Aftermarket check out the do's and don'ts with regards to your waste disposal
Published:  07 February, 2014

All businesses create waste and it's increasingly important you deal with it correctly because of the legal aspects and the fact that customers expect their local garage to be a tidy environment to visit. Also, by getting rid of your waste in the right way, you could also get a bit of cash back.

Can the MOT make you money?

What are the benefits of adding your business to the increasing number of MOT centres?
Published:  27 January, 2014

Cloud's the future

Data giant moves its product online and introduces two new packages...
Published:  07 January, 2014

Tech info firm Autodata is set to move to the 'cloud'. The firm is set to move its product away from the CDs, downloads and printed books of the past and into an era where the information is delivered over the web.

Customer care pays dividends

Get the best client retention rates by putting yourself in the role of the customer
Published:  20 December, 2013

By Andy Vickery


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