Under pressure
By James Dillon |
Published: 18 May, 2017
Even apparently simple problems require thorough investigation if you want to diagnose faults right the first time
We accept a wide range of diagnostic and auto electrical work, primarily from trade customers. This means that some of the jobs we become involved with either come with no history or a nightmare history.
It is very rare to for us to see a straightforward diagnostic job. Vehicles appear with an array of replacement parts, some of these pattern parts are of such poor quality, and having been applied to the vehicle with the consideration of a cluster bomb, are often causing their own microclimate of vehicle running woes.
Healthily sceptical
This working environment means that we are healthily sceptical about everything concerning the vehicle in question. Our approach is one of initial evaluation, whilst tipping a nod to any history which may be available and focussing on the prevalent symptoms. We will then begin gathering data which may be relevant to the symptom. The data will come from a range of activities and tools such as visual inspection, road testing, the five human senses, leak detection, fuel hydrometer, pressure testing, diagnostic trouble codes, serial data stream, gas measurement, voltage and current with the meter and the scope, substitute signal and closed loop computer testing, etc.
Analysing the gathered data occurs upon the execution of each of the tests. Ideally, tests should be run only under the prevailing symptom. A list of good and bad factors is generated as the tests progress. More simple faults may give up their root cause early in the process. Some faults, particularly where poor quality parts have been used, have to be rectified in stages; we may have to undo the human causes before we can see the fault's original cause.
In curing a vehicle symptom, the data will provide the evidence as to the root cause. Sometimes the data will confirm a part or subsystem is definitely not at fault (eliminated), sometimes the data can infer that a part or subsystem may be at fault (suspected) and sometimes the data will confirm definitively that a specific part is at fault (confirmed). As the data gathering proceeds, the potential root causes are classified and the list of suspects shrinks from everything to just one thing. The skill in the job is defining the best diagnostic path to eliminate the suspects in the most efficient manner.
Lack of symptoms
A recent case which came to us with a lack of performance was a 2013 Renault Master fitted with a 2.3 dCi engine which was controlled by Bosch EDC 17 engine management system. Out of the blue the vehicle would just not rev past 3200rpm. The road-test gave an indication of fuel starvation or a lack of boost and the vehicle did not pull at all well during road test. Other clues (shown by a lack of symptoms) included that the vehicle started on the button and ran smoothly. There were no signs of exhaust smoke at idle. When the vehicle got into its upper rev range, it did produce a little blue/grey smoke though. The lack of symptoms data is as useful in diagnostics as the presence of symptoms data. For instance, if the EGR was in trouble, we would expect there to be rough idle and smoke; as these symptoms were absent, we could infer that the EGR was probably not in trouble.
An examination of the vehicle's DTCs showed the following codes, P2263 Boost Pressure Too Low (perm) and three glow plug open circuit faults (int). This vehicle had under bonnet stickers that indicated that it was fitted with a DPF and a quick visual inspection showed that there was indeed a DPF can in the exhaust and the two obligatory pressure pipes rising forth. My initial thoughts when seeing a DPF vehicle with glow plug faults and a lack of boost were to consider a blocked DPF as a potential suspect, however, a distinct lack of DPF blocked codes made me cautious about my suspicion. The vehicle did arrive from another repairer, so any codes relating to DPF issues may have been deleted previously and the van had not been driven far enough to complete a drive cycle. Sometimes knowing what we do not know can provide enlightenment and prevent distraction in the diagnostic process.
Substitute values
My next step was to take a look at the live data stream, as the symptom was ever present, the data stream would likely garner some clues as to the root cause of the issue. Choosing the parameter values carefully was probably the quickest way to build a picture of what was actually happening with the vehicle. I attempted to match the symptoms with relevant data parameters. I chose Accelerator Pedal Position, Rail Pressure, Boost Pressure, Boost Control Solenoid Command, Air Flow and DPF Pressure. A word to the wise regarding live data: There is a possibility of the engine computer using default or substitute vales in case of a problem with a component. This means that the values which appear on the scan tool may have been substituted by the engine computer.
When the engine computer calculates the fuel demand (which is then used to set the fuel quantity), it relies on several data points to look up the correct value for the operating conditions. For example, some of the values used may be engine temperature, mass air flow, boost pressure, throttle position. If one of these data values is incorrect, perhaps because the sensor has failed, the lookup value may be quite a way from what is actually required to make a good calculation, and the vehicle may run very badly or not at all. To reduce the impact of failed inputs, the engine computer uses a back-up or substitute value of data points for inputs that are out of range. This substitute behaviour is so that the engine computer can continue to run with limited inputs; the substitute values mean that although the calculation is off, it is still close enough to allow the vehicle to continue to run.
Verify
This substitution situation may mislead the unwary technician. In order that the technician gets a proper view of what is going on, the best policy is to verify scan tool data by measuring the physical output voltage from any suspect sensors. Obviously, this is more time consuming than simply observing the scan tool data, however, the payback is that the measured voltage is a true, raw, unadulterated indication of what is actually happening at the sensor. The Diagnostic Assistance software from Auto-Solve is a great tool in helping technicians understand raw sensor values to enable the performance of such tests.
Looking at the array of data, what is the weirdest parameter value? For me it was the parameter which supported the DTC: The Boost Pressure had dropped below atmospheric pressure. This indicated that either the sensor/wiring/ECU was bad, or that there was a vacuum in the intake manifold. This vehicle had a throttle valve. The symptom fitted with the data; the engine did feel as if it was being choked. But what was the cause? Could the DPF do this? No, it could cause a lack of boost, but it could not cause a vacuum in the manifold. The DPF data indicated that the DPF filter was not blocked.
Next step
So, the next step was to check out the boost pressure sensor voltage to prove its function. The sensor was easy to access and passed the voltage check, KOEO. I then used a sensor simulator to check the feedback logic of the engine computer and the sensor wiring. I sent a varying analogue voltage onto the sensor pin and assessed the live data on the scan tool and the multimeter in synch, which were shown as expected. Next up was a dynamic test. I ran the vehicle and took the revs up to the bad zone; the boost sensor voltage dipped under the KOEO value.
Root cause
Now to consider reasons for a restriction in the intake: A faulty throttle valve, blocked air intake, blocked air filter, blocked intercooler, broken/stuck compressor wheel or a collapsing intake pipe. I pulled the air filter and checked the panel filter and the air intake which were all sound and without blockages. I removed the pipe from the inlet manifold and checked the position of the throttle valve; it opened and closed as designed. I also measured the throttle valve feedback signal so that I could see the valve's position when the pipes were refitted. The turbo spun freely and was without significant play. I reassembled the pipework and then ran the vehicle at idle and measured the throttle feedback, it was open. I used a heavy foot to operate the throttle remotely so that the engine was in the "zone" and I returned to the engine bay. I looked and felt the intake pipework and I could see one of the lower intake pipes to the intercooler was collapsing (figure 1). The throttle was definitely open and the intake system was clear between the filter and the inlet manifold, a weak walled pipe had to be the cause of the problem. A relatively simple problem, the diagnosis of which was made simpler by a robust process.
Combination
Although the data provided a good clue to the root cause, the additional checks and tests provide surety in the quality of the diagnosis. It was possible to have diagnosed and replaced the pipe without any of the additional checks, but doing this would not have guaranteed a fix, as there could have been a secondary issue causing the vacuum. Using a combination of knowledge, data and a critical analytical process led to the root cause being determined, right-first-time. I was being paid to do a professional job and I could happily guarantee a fix and not a parts darts approach.
- Reasoning and diagnostics Part II
We began this journey last issue, so to recap: We need solid reasoning skills to carry out effective diagnostics; persistently good decision making doesn't happen by chance. Possibly out of convenience these skills are often underestimated and undervalued by people, both in and out of the trade. We must raise awareness of the discipline and precision of thought necessary for logical and critical thinking: so we can be better rewarded for our efforts; and to make sure they are consistently and properly applied.
Reasoning, arguments and hypotheses
We covered some fundamentals in my last article: we explain our reasoning using arguments, which contain statements supporting a conclusion; one type of argument, a deductive argument, should guarantee the truth of its conclusion (if it is sound); however, we need to use critical-thinking to check this, by making sure i) there are no other possible conclusions (which makes it a valid argument) and ii) the supporting statements are true.
- DENSO launches new sensors for Toyota and Lexus
DENSO has added 10 camshaft and crankshaft position sensors to its range. The five new crankshaft position sensors have 129 applications across the Toyota and Lexus range incorporating both past and present vehicle models. The eight new camshaft position sensors have 119 applications across the same vehicle pool.
- IAAF welcomes FIGIEFA ExVe ‘Proof of Concept’ testing
The IAAF has welcomed the news that FIGIEFA, together with other stakeholders, is conducting ‘Proof of Concept’ testing of a ‘Remote Diagnostic’ use case as part of the investigation of the Extended Vehicle (ExVe) concept.
- Certifying your future
The rate at which the modern car is developing to include new functions based on new technologies is exponential.
The car owner is often unaware of this, as they see only the ‘HMI’ (human machine interface) that allows them to select and control functions and along with many other electronically controlled ‘things’, the expectation is that ‘it just works’.
Two key elements are changing with today’s and tomorrow’s cars. Firstly, they are changing into more sophisticated, interactive electronic systems, which require high levels of software compliance. Frequently this can mean that the vehicle needs ‘updating’ which may apply to one system or the complete vehicle. Today this is increasingly conducted by using standardised interface (vehicle communication interfaces – VCI’s) and pass through programming by establishing a direct connection between the vehicle and the vehicle manufacturer’s website. This is now being used even at the level of replacing basic components, such as a battery or engine management system components.
Secondly, vehicles are increasingly being connected through telematics systems so that the car is becoming part of ‘the internet of things’. This allows remote communication with the vehicle to provide a range of new services to the vehicle owner, driver, or occupants. These broadly fall into two categories – consumer related services, such as internet radio stations, link to e-mails, finding the nearest free parking space and much more, or business related access to in-vehicle data to allow remote monitoring of the status of the vehicle for predictive maintenance, remote diagnostics, vehicle use, pay-as-you-drive insurance etc.
Increasing isolation
The in-vehicle E/E architecture is therefore not only increasingly complicated and inter-active, it is more vulnerable to incorrect repair processes. To ensure that this risk is minimised, the vehicle manufacturers are increasingly isolating any possible external connections from the in-vehicle communication buses and electronic control modules. Effectively, today’s 16 pin OBD connector will no longer be directly connected to the CAN Bus and in turn to the ECU(s) but will communicate via a secure in-vehicle gateway. There may also be a new standardised connection which becomes a local wireless connection in the workshop as well as having remote telematics connection, but in both cases, the access to in-vehicle data is no longer directly connected.
Why is this isolation and protection of the in-vehicle systems so critical? Apart from the obvious protection against any malicious attack, there is an increasing safety issue. Thinking longer term, what happens when semi-autonomous cars or fully autonomous cars come into your workshop?
The key question is how to conduct effective repairs on these vehicle systems. At first glance, it may be the basic servicing still needs to be done, but even this will become more difficult, with certain items already requiring electronic control or re-setting. As this develops into more sophisticated systems, the vehicle manufacturer may try and impose more control over who is doing what to ‘their’ vehicles, based on their claim that they have a lifetime responsibility of the functionality of the vehicle and therefore need to know who is doing what where and when. This may lead to an increasing requirement for independent operators to have some form of accreditation to ensure sufficient levels of technical competence before being allowed to work on a vehicle. However, there is also a strong argument in many European countries (the UK included) that this is a market forces issue and that it is the choice of the customer who they trust to repair their vehicle and it is the responsibility of the repairer to be adequately trained and equipped.
What’s coming?
Will this market forces attitude still continue when the autonomous vehicle systems are part of the intrinsic safety of the vehicle? This is increasingly becoming the case as these semi or fully autonomous systems take over more control of the vehicle and stop any driver control.
Certainly, anyone attempting any DIY repair will find it much more difficult to access the information or the tools/equipment needed to repair their vehicle, as this will be beyond the knowledge and economic reach of the ‘Sunday morning repairer’, but should DIY repairs even be allowed in the future?
This raises an interesting argument about who should be allowed to work on a vehicle as the correct repair procedures become increasingly critical. Of course, vehicle manufacturers will continue to have full access to the vehicle and it’s systems, which increasingly will be via remote (telematics) access. This may even compromise the access available to authorised repairers (main dealers), but is seen as a necessary requirement to ensure that the vehicle has been repaired correctly and that the in-vehicle software is still functioning correctly.
The counter argument is that this also provides unacceptable levels of control and monitoring of the complete independent aftermarket – so what could be a solution?
Controlling competition
No one is trying to say that safety and security are not important, but there must be a balance as independent operators will continue to need access to diagnostic, repair, service and maintenance information and continue to offer competitive services to the consumer. The European legislator must protect competition, but this may also come with appropriate controls and this may mean that tomorrow’s technicians will need to demonstrate certain levels of competence, together with an audit trail of the work which has been performed in the event of a vehicle malfunction.
Independent operators already need high levels of technical competence – necessary for the consumer and the effective operation of their own business, but in the future this may also mean a form of licensing or certification that is required by legislation. If this becomes necessary, then it has to be appropriate, reasonable and proportionate.
The alternative is that the vehicle manufacturer could become the only choice to diagnose, service and repair the vehicles of tomorrow. I am sure we all agree that it is not what we want or need, so it may be that the increasing technology of tomorrow’s vehicles is the reason that the industry should now embrace change to mirror other safety related industry sectors, such as Gas Safe or NICEIC – qualified, competent and registered. The future is changing and the aftermarket needs to change with it.
Want to know more?
Find out how Neil’s consultancy for garage owners can benefit you by visiting xenconsultancy.com.
- Connecting to tomorrow’s lean workshop
In a previous article, I had written about the fourth industrial revolution, but I suspect that this may not have been the most threatening topic that you were thinking about concerning your day-to-day workshop business – the business of diagnosing and repairing cars, using a range of workshop equipment and agreeing ‘partnership’ relationships for the technical data and replacement spare parts.
The way that you work may have evolved over the years, mainly due to the increasing vehicle technology, but the basic principle has remained the same. You have customers who choose to come to you due to the good service and competitive pricing that you provide. However, the world of vehicle repair is changing and if you do not adapt, you will die. Unlike previous industrial revolutions, the pace of change is now much faster. So how is this going to impact the aftermarket?
Approach
The ‘internet of things’ (IOT) will change the approach to diagnostics, service and repair of vehicles, but also the way that the workshop equipment will be connected, the way that you handle your customers’ data and the way that you exchange data outside of the workshop, both as a consumer of data, but also as a data provider in data trading eco systems. All this will change the way that you do business. This might all sound like some science fiction concept, but this is already happening today with many vehicle manufacturers and their associated main dealer workshops. If the aftermarket does not start to develop the same approach and service offers, then it will not be able to compete.
However, to understand this better, let’s start with today’s ‘classical business model’ and then see what will change. Today it all starts with your ability to directly communicate with both your customer and with their vehicle and (for the more difficult jobs once that vehicle is in the workshop) your ability to offer a competitive quotation.
Once the vehicle is in your workshop, the diagnostic work or the replacement parts are identified, the parts ordered and the ‘complete repair process’ is conducted. However, there are three fundamental aspects to ensure that this process can be fulfilled – firstly, being in direct contact with the customer, secondly, being able to directly access their vehicle via the OBD plug and subsequently its data and thirdly, using that information to conduct
the complete repair process in the workshop.
Internet of things
So, what is changing and how will the ‘IOT’ help to implement new and ‘lean’ business models to remain competitive? It will still all start with the ‘repair process’, but this will no longer be with the customer initially calling you or coming into the workshop with a question of ‘can you fix my car?’, but it will be through remote monitoring of the ‘thing’ – the vehicle (via OBD plug-in devices or in-vehicle telematics platforms) to conduct remote diagnostics, prognostics and predictive maintenance services. This will inform you when the vehicle needs work and should lead into being able to contact the customer and offer a competitive quotation for the work needed that ultimately should still result in the vehicle coming into the workshop.
When the vehicle does arrive, you will already know the details of the vehicle and the necessary work, so can configure the workshop resources (which ramp, what workshop equipment, what technical data, what replacement parts etc.), before the vehicle arrives.
You can also ensure that the various ‘external data’ that may be needed for the job is pre-arranged and can be downloaded into the specific workshop equipment which is needed as part of the repair process. This can be a ‘just in time’ download of the technical data, the diagnostic test routine, the replacement part fitment method and so on. All this can easily reduce the workshop time needed to complete the repair process by 50%.
Captured
This may already sound like a great move forward to be lean, more profitable and more competitive, but there is even more! You also now have new ways to use the data that you have captured. Not only will you know the faults of the specific make and model of vehicle, which in turn, you will store in your database (non-personal, machine generated data), but you will also be able to use this data to exchange or trade data with your existing suppliers or other (new) partners to reduce both your costs and theirs. Welcome to the world of data trading – and get used to it, because it will be your future. The internet of things, means linking to the ‘thing’ (e.g. the vehicle and workshop equipment) and then handling the data created, by using it in new ways to make the whole workshop and vehicle repair process more efficient, as well as supporting new business models beyond just what you can do today in the workshop. However, let’s also take a step back and look at workshop equipment as part of ‘the internet of things’. It already starts with a new range of ‘connected’ workshop equipment that will not only be able to be remotely monitored by the equipment manufacturer to ensure better reliability, together with faster and cheaper repairs, but will also be the basis for ensuring that the technical information you require for the job ‘in hand’ is supplied not only ‘just in time’, but also charged for on a new competitive bidding basis from a range of suppliers and charged on an individual job basis. Going a stage further, you may be able to exchange data with your equipment suppliers so that they can collect ‘big data’ from all their customers and use it for their own new data trading business models and in turn, use this to offset supplying data or services to you at
a lower cost. This may also apply with your parts suppliers to provide them with better forecasting and trend analysis.
Data centric
The classic business model of today that is ‘customer centric’ will change to become ‘data centric’ that creates added value to the consumer’s experience, but also to the service provider – you!
This change of accessing the vehicle, your customer and use of the vehicle-generated data is a disruptive evolution that will drive (no pun intended) a revolution in the aftermarket. However, the key issue will be the ability to access the vehicle, its data and in-vehicle displays to offer your services when the vehicle needs work and that is likely to be a legislative issue as the vehicle manufacturers try to use their technological advantage to dominate and control tomorrow’s repair and maintenance business. It’s up to you to fight not only for your ‘right to do business’, but for your ability to evolve your current business models into those of tomorrow.
