WAI reaches national agreement with Marathon Warehouse Distribution
Published: 11 June, 2018
WAIglobal has reached a national distribution agreement with Marathon Warehouse Distribution to supply a full range of WAI branded products to motor factors on a same day delivery service through Marathon’s expanding distribution centre network. As part of the agreement, Marathon’s 14 branch network will stock WAI’s 2,500 starter motors and alternators, clutch pulleys, 400+ ignition coils,121 MAF sensors, 56 wiper motors and 2,800 window regulators.
WAI customer stock orders will continue to be supplied through the company’s Bognor Regis warehouse on a next day delivery service, but with the implementation of the same day service, it will bring WAI even closer to the motor factor and ensure immediate access to ‘grey tail’ products.
Richard Welland, WAIglobal UK Managing Director, said: “The growing complexity of the vehicle parc means that motor factors have to stock a wider range of products to suitably cover customer demand. The best way to meet this demand is with a same day supply of a full range of WAI products and Marathon Warehouse Distribution is the perfect vehicle for us to achieve this.”
Colin Fisher, Marathon Warehouse Distribution Sales and Marketing Director, added: “The ambition of WAI matches our own and we’re delighted to be stocking the widest range of WAI products and supplying the brand to motor factors on a frequent same day basis. We’re an independent national warehouse distributor and our logistics platform has to be able to offer motor factor customers a full range of high quality products both quickly and efficiently.”
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WAI product has begun leaving Bognor Regis and arriving at Marathon Warehouse Distribution’s national distribution centre in Redditch and a 14-branch network throughout the UK.
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- RAC wins Groupe Renault customer service centre contract
The RAC has signed up with Groupe Renault to provide a customer service centre solution to its brands in the UK, including Renault, Dacia and Alpine.
The contract, which initially runs for three years with an option to extend for a further two, covers both retail and fleet segments, and will see the RAC support around one million customers. It includes everything from handling servicing and repair needs with dealers, managing vehicle downtime and the mobility needs of drivers, right through to managing ad-hoc requests such as providing vehicle-specific technical information and booking test drives.
As well as providing a traditional call centre, the contract also covers a range of digital services, including online webchat and social media.
RAC Business Roadside Managing Director Phil Ryan said: “While the demands and needs of customers differ significantly, our team recognises that every interaction – whether over the phone, online or in person – is an opportunity to build trust and loyalty and demonstrate to each customer just how committed to great service each brand really is. This matches the RAC’s approach to putting customers at the heart of everything we do.”
Renault UK Customer Experience Director Jean-Philippe Roubes added: “We are confident that our customers will benefit from not just the RAC’s strong automotive knowledge but also their unique ability to link roadside assistance services with overall customer services. The contact centre expertise, innovation, and flexibility of the RAC will help us to achieve our ambition to deliver industry leading customer services across all the Groupe Renault UK brands.”
The RAC has provided breakdown assistance to Groupe Renault brands since 2014.
