Ben shines spotlight on workplace bullying
Published: 12 November, 2018
Ben has launched new web resources to help people cope with bullying in the workplace, just in time for National Anti-Bullying Week, which is taking place this week (12-16 November).
Ben is focusing on raising awareness about bullying in the workplace as well as giving people the tools to tackle it. Findings from Ben’s first industry survey in 2017 indicated that bullying was rated the third most important issue of all health and wellbeing topics. Bullying was also rated the most important issue related to ‘social health and wellbeing’, with 42% of individuals ranking it at the top – ‘very important’ – followed by bereavement (40%) and confidence (34%).
Bullying was rated very important for 53% of 16–34-year olds, followed by 39% of 35–54-year olds and 32% of over 55s. Bullying was also deemed as a ‘very important’ issue for 45% of the aftermarket.
In light of these results, Ben has launched new resources on its website to help people cope with this difficult issue. On Ben’s new dedicated web page, people can find out more about what bullying is and how to deal with it, as well as information about managing relationships in the workplace:
To access this information visit: https://ben.org.uk/our-services/support-services/top-searches/bullying/
TUC research states that, looking at the effects of workplace bullying, 46% of people say that it has an adverse impact on their performance at work, and the same proportion believe it has a negative effect on their mental health.28% say it has a detrimental effect on them physically, and 22% have to take time off work as a result of being bullied.
Rachel Clift, Health and Wellbeing Director at Ben, said: “Bullying isn’t just something that happens to children, it can be something we, as grown adults, have to deal with in life both inside and outside of the workplace. We believe that no-one should have to deal with bullying or associated feelings of being vulnerable, embarrassed, isolated or struggling with mental health issues as a consequence. “The good news is that, if you’re being bullied or you have a dependent who is facing this issue, Ben is here for you. You can visit our web page for more information or get in touch with us through our online chat or via our helpline if you feel you need more support.”
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- New year, same vehicle faults
I should begin by explaining what I am doing with my time currently, I need to go back to the beast of the past; COVID-19. Prior to the pandemic, I was traveling through Australia delivering various training programmes to some incredible independent vehicle repairers.
Then Coronavirus came, and I barely escaped the total lockdown there, which lasted beyond two years, by a handful of days. I will not make that mistake again. This left me without any training events for over two years. Many of the leading trainers took to delivering online training programmes with remarkable success, however this was not my style, as I prefer being face-to-face with hands-on delivery
Mentor and advise
Three years on, in defacto semi-retirement and enjoying less technical challenges, David asked me to mentor and advise at Eldon Street Garage, the third garage acquisition in the ADS Group.
I should begin by explaining the profile of the business and how it differs from ADS. This is a local business founded around 1980 with a loyal and regular clientele. The vehicle parc reflects what I call utility owners, relying on vehicular transport with may I say limited value. That said they are prepared to invest, when and where necessary, in maintenance and repairs. Recent media reports identified that many PCP owners are struggling to meet payments, therefore repairs and maintenance are taking a back seat. Older vehicles are currently enjoying a premium value.
The business provides a wide range of services; MOTs servicing, repairs, tyres, and limited diagnostics. The service bay has four ramps, four techs, with a separate tyre and MOT workshop. They are well equipped for general service and repairs, with diagnostics relying on Topdon, Snap-on, serial tools and me. Their work ethic is exceptional, and they provide excellent quality of workmanship, with evolving organisational discipline. So, I began my duties very much at the coalface, reviewing the tool inventory, and general workshop efficiency. Like many similar garages, they had been acquiring tools over 40 years, so my first task was filling the scrap bin until I was faced with a veritable mountain. I must say that 40 years of grime did not part company with its environment easily; Endeavour always prevails especially when the brush is in my hand.
Updated technical work ethic
My next task involved advising, training, and developing an updated technical work ethic. The average vehicle age is between 8-15 years. My first shock was experiencing the appalling state of previous repairs. I had assumed that the dark ages of vehicle repair had passed us by with the advent of technology. Sadly, this is not so; It has just found new depths of incompetence to dive.
I would like to take this opportunity in debating recent events in the workshop which I believe are related to an article in the Daily Telegraph on Saturday 10 December. The focus was the demise of diesel vehicle sales and their potential value in the current climate.
Reflecting on the fuel price differential around £1.60 petrol, £1.84 diesel together with media disapproval internal combustion engine vehicles, sales have fallen by 17.6% in the last 12-month period. Coupled with my earlier comments on PCP ownership problems, manufacturers and dealerships are I believe conducting covert policies forcing premature vehicle scrappage. Let me explain my thoughts and reasons. Example one; Vauxhall Antara CDTI 2012, requiring both lower turbo intercooler hoses, cost from the dealerships £524.00. Please refer to Fig. 1. Example two; Vauxhall Corsa diesel 2013 with a badly blocked DPF. My initial intention was to provide a new genuine DPF, cost via the dealership circa £3,000! This is not a miss-print, this was the actual quote given. Please refer to Fig.2. This was a simple close-coupled DPF. My assumption, like many other recent price hikes, leads me to suspect a determined intent to force older vehicle owners to scrap in favour of new replacements. Please contact Aftermarket with your experiences and raise debate on this vital issue for the aftermarket.
Recent repairs
To continue I would like to share some of my recent repairs which involved a Volkswagen Golf mk5 fuse box. Please refer to Fig.3. The owner of this vehicle was experiencing fuse overload when using the hvac blower motor. Some bright spark determined the solution was a bigger rated fuse. The additional current won the battle with the fuse panel insert as the image shows. My task was to integrate the front panel fuse holder with the wiring matrix whilst in situ. Not an easy task. Please refer to Fig.4.
Another memorable vehicle presented to us following previous repairs from the dark side of the universe was a Land Rover Freelander. Several previous repairs included a new handbrake cable. Note that it has been run from the lever then left tie-wrapped to the original without connection with the brake calliper.The same vehicle had an ABS MIL lamp error suggesting a wheel sensor fault, observing the wiring showed the appalling state of previous repair attempts.
Finally, the same vehicle had repairs to the hydraulic brake hoses, apart from questionable routing length note the steel bracket without the correct support restraints. These experiences remind me that we still have a long way to go if we are to gain professional recognition as an industry. I place the blame and responsibility firmly on all the various industry organisations in their failure to implement mandatory professional qualifications and standards. I have worked within this industry for 55 years and think the time for excuses has long passed.
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