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• NSK planning ProKIT extension  

  NSK is planning to extend its ProKIT range to increase coverage across the car parc.
  ProKIT is a range of bearing products developed specifically for the independent aftermarket. Offered as a single box solution, ProKIT includes only 100% genuine NSK products, such as bearings, seals and nuts, as tested and approved by OE car manufacturers.
  The range will be increased to cover a wider range of vehicles over the coming months. In support of the expansion, NSK will also introduce new packaging that is 100% recyclable, carrying a range of useful information in 10 languages.
  www.nsk-autoaftermarket.com

• Straight and narrow 

  The steering system has undergone a radical transformation, but tech advancements represent plenty of opportunity for those who are willing to embrace the change.
      
  “For many drivers,” said Julian Goulding, UK Marketing Manager, Delphi Technologies, “the steering of a car starts and stops with the wheel in front of them, but what they don’t know is that while the basics of the steering system remain the same, it’s come on leaps and bounds in recent years.”
  
  Radical
  He continued: “Representative of how steering technology has evolved with new components, new materials and new service procedures is the steering angle sensor. While the steering angle sensor was introduced in the early 90s, only recently has it become necessary to reset them after performing a wheel alignment or replacing a component that can alter athe toe and thrust angle.
      
  “Critically, the procedure to do this differs significantly between manufacturers; some vehicles can self-calibrate by having the wheel turned from lock to lock and then centred and cycling the key, some need a quick test drive and others a diagnostic routine. The result is that either way, steering angle reset should now be part of a standard wheel alignment.”
  
  Advancements
  What has this meant for garages who are tasked with ensuring that the steering systems of their customers’ cars are always on the straight and narrow?
      
  According to Julian, steering advancements have meant that the aftermarket has had to evolve its servicing offering to fall in line, but the changes can certainly be for the better in terms of increasing revenue streams: “The modern-day steering system is a complex affair, but there’s no need for independents to miss out on the work that’s involved in maintaining it. In fact, they really should embrace any new servicing techniques if they are not to limit their customer base and lose potentially lucrative work to franchised outlets.
      
  “To make it easier for independents, Delphi Technologies transfers its OE learnings to our aftermarket offering, ensuring that garages have quality steering components and, importantly, the technical support to efficiently and competently complete repairs.”
  
  Advancements
  Julian went onto say: “Currently, Delphi Technologies’ ever-growing range of steering components comprises over 6,000 part numbers and provides coverage of well over 90% of the UK vehicle parc. Reassuringly, these come with a comprehensive three-year, 36,000-mile warranty and all accessories that are required to undertake a hassle-free replacement.
      
  “It’s the same for our suspension components. Both our steering and suspension offerings provide garages with a quality one-stop solution which allows them to keep abreast of automotive technological advancements, yet still safeguard their established levels of service without the worry of taking a chance on unproven or substandard parts.
      
  “Such a benefit is particularly welcome as we edge into winter. We always see a spike in demand for the likes of steering and suspension parts as these exposed components can all suffer corrosion from extreme weather and salt, while potholes can easily damage a spring or lower suspension parts. Add in normal wear and tear, plus the increased chance of collision damage through icy or slippery driving conditions, and it’s no surprise that demand for these repairs can noticeably rise in the colder months.”
      
  He concluded: “There’s definite potential for workshops to grow business as a result of winter’s impact on a car’s steering and suspension and, importantly, claw back lost revenue from earlier in the year when MOTs were suspended, but they must have access to quality products and even adapt how they inspect a vehicle to take account of the change in season.”
  
  Tie rod end assemblies
  Let’s get into some specifics. The steering system plays a key role in vehicles, transforming the circular motion of the steering wheel into a linear motion, which is carried out by the steering gear. “Tie rod assemblies with ball joints are necessary to ensure the driver can steer the vehicle in the right direction,” said Thomas Schwarz, Product Manager at MEYLE. “Because tie rod end assemblies are susceptible to heavy weights and the strain of poor road conditions, MEYLE added 70 new tie rod ends to its range in 2020 including 54 in technically refined MEYLE-HD quality.”
      
  Thomas continued: “The ball pin diameter of the optimised MEYLE-HD ball stud is much larger than that of OE parts. This increases its service life, as the forces applied to the ball are distributed over a larger surface, thus reducing the surface pressure on the plastic socket of the ball joint. This also minimises wear on the ball stud and significantly increases the service life of the MEYLE-HD tie rod end assemblies.
      
  “All MEYLE-HD tie rod end assemblies also feature high-performance grease in the joints, further reducing the wear on these sensitive parts. With this expansion, MEYLE offers more than 700 tie rod ends solutions for a variety of vehicles, including more than 200 in improved MEYLE-HD quality.
      
  “The new MEYLE HD tie rod ends will be joined by new products in the steering and suspension range at the end of the year, with nearly 100 new axial rod solutions in the pipeline, of which more than half are MEYLE-HD axial rods.”
  
  High demand
  Thomas added: “Due to the high dynamic loads and forces of driving, tie rod ends assemblies need to be replaced eventually to maintain driving safety. In a video tutorial on the YouTube channel MEYLE-TV, the Hamburg manufacturer demonstrates clean and safe tie rod end installation using a VW T4 as an example.”
      
  Steering and suspension parts also look like they are going to be moving fast for the foreseeable future, partly as a result of COVID-19 and the lockdown.
      
  “With the six-month MOT exemption now over,” said First Line’s Global Marketing Director, Jon Roughley, “workshops need to prepare themselves for the high demand that is there now and will continue into the first quarter of 2021.
      
  “For factors, now is the time to check that their stock levels are ready and they are prepared to cope with this increased demand, particularly for the parts that are regular MOT failures, such as steering and suspension components.
      
  “For technicians, First Line’s full range consists of premium quality products that are relied upon for an efficient and accurate fit. Plus, with all ball joints, link bars and suspension arms, where applicable, being supplied with the necessary fitting components as standard, technicians can also be sure of a hassle-free efficient installation.
      
  “Now, with more and more people back on the road and the MOT extension period over, workshops and factors are working even harder to keep up with demand.”
  
  Natural step
  Providers continue to offer new products for steering and suspension systems, including Dayco, which recently introduced a new line of wheel bearing kits.
      
  “The introduction of wheel bearing kits marks a significant, but natural step for Dayco, to add safety related products alongside its established drive systems expertise,” explained Dayco’s National Sales Manager,
  Steve Carolan.
      
  “The Dayco range encompasses Generation 1, 2 and 3 technology as well as bearings integrated into the brake disc, reflecting the complexion of the current European vehicle parc and thereby providing workshops with the replacement products they need day-to-day.
      
  “Another strength is Dayco’s longstanding commitment to not only provide technicians with the very best replacement components in terms of their quality, but also to assist them when it comes to their installation. This practice continues with its wheel bearing kits, which, as well as coming complete with all the necessary ancillary items, such as nuts, bolts, pins or circlips, also include fitting instructions and technical tips that can be viewed via a QR Code on the product packaging, to ensure they are installed correctly and in the most efficient manner.”
      
  Steve added: “Naturally, the full range of products are hosted on the Dayco Webcat. This provides users with multiple search routes from make and model or OE/Dayco part numbers, to linked components on related searches.”
  
  Solution
  Meanwhile, Schaeffler has introduced a steering and suspension range under its FAG brand.
      
  Schaeffler UK’s Managing Director, Nigel Morgan said: “The FAG chassis component range has been developed from the ground up to benefit from the company’s intelligent repair solution ethos. Ball pins are nitride-treated to maximise longevity, while all exterior surfaces have market leading zinc flake coating technology to resist corrosion. They are further protected by clear thermoplastic polyurethane (TPU) boots with a micro-sealing lip design that adapts perfectly to the ball contour.
      
  He continued: “As well as being unique to the UK market, they are also highly resistant to liquids and mechanical loading, while the transparent material allows the mechanic to see the quality and quantity of the grease inside.”
      
  Nigel added: “Everything we do is geared towards helping professionals carry out the best possible repairs using the highest quality components. The addition of the FAG steering and suspension range is therefore a significant development, allowing us to provide workshops with a viable alternative from a trusted supplier, along with the market leading workshop support that we offer with every Schaeffler product.”
  
  
  
  

• Coronavirus explored in next IAAF briefing 

  The ongoing effect of Coronavirus and the impact of the MOT extension will be among the topics discussed during the next IAAF Zoom-based ‘Industry Briefing Bitsize’ next week.

• Powering up your future business 

  Life never stands still and this also applies to vehicle design and the subsequent diagnostic and repair requirements. Any workshop business that does not evolve will, sooner or later, fail. The pace of change in vehicle design has been exponential in the last 10 years, across vehicle systems such as the development of driver assist systems, but equally for powertrain designs.
      
  Part of the powertrain development has been for engine management, such as direct injection for petrol engines, cylinder de-activation and Atkinson cycle technologies, but these have been developments of existing internal combustion designs. There have also been different fuels, such as hydrogen, but again, evolution, rather than revolution.
      
  The real change has been the rapid increase in the number of electrically powered cars, partly due to the development of both battery technology and volumes, with the subsequent reduction in prices, making vehicles both more affordable and useable, but the most significant influence has come from the political environment to move away from the reliance on fossil fuels.
  
  Viable
  Although electric vehicles are far from a new idea – the first (small scale) electric vehicles were developed in the 1830s, with viable vehicles being manufactured from the very early 1900s, including the first hybrid vehicles. Although the concept is not new and workshops have dealt with low voltage ‘electrics’ in the form of starting, ignition and lighting (SIL) batteries for over a hundred years, today’s electric powertrains pose significantly different challenges.
      
  These challenges fall into several distinct categories, some of which you can directly do something about, while others which are outside of your direct control.
      
  Firstly, doing nothing to develop your business is not the answer – the expansion of electrically powered vehicles is here to stay and the key is to understand what you need to do and when you need to do it. For the workshop, from the technical perspective, it is principally a competency issue that involves having the right equipment and the skills of the technician. Both of these will depend on how deeply you feel is necessary to be able to handle the level of work on the electrification of the vehicle’s powertrain and to some extent, this will be dictated by the demographics of your location, and your customer base.
      
  There are several new vehicles which are now entering the market that use 48-volt systems, so these are not so challenging, but the existing and bulk of the future electrically powered vehicles will have much higher voltage systems and this is a key tipping point. To work on these systems imposes a duty of care on the business to ensure that technicians are not asked to work on potentially lethal systems without the appropriate equipment, protection and skill levels. For the workshop, this imposes a compliance for both the Electricity at Work Regulation (EWR) 1989 and the Safety at Work Act 1979.
  
  Investment
  However, the level of involvement in these higher voltage systems will also dictate the level of investment. This is illustrated by one vehicle manufacturer’s policy of implementing three levels in their main dealer networks for their hybrid or fully electric vehicles – level one is purely vehicle maintenance, level two is repair and replacement of components and level three is working on live systems.    
      
  In both Canada and Germany, compulsory training and accreditation of all vehicle repair technicians is mandatory.
      
  For independent workshops in the UK, this three step approach would also allow the workshop to adopt an ‘evolutionary’ approach to investment, starting with some basic equipment and then building on this with the more specialist tools and equipment as the business develops, but I would strongly suggest that the technical training should be at a higher level from the outset to ensure that the technician fully understands the wider design and functionality of electrically powered vehicle systems to know the boundaries of where the work on a vehicle changes across the three levels – a good case of avoiding that ‘you don’t know what you don’t know’. Once your business has the competencies, then it is about promoting this to existing customers who at some stage will be hybrid or electric vehicle owners, or to those who already are, but don’t know that you can handle their vehicles – so if you make the investment, shout about it.
  
  Opportunity
  On another positive point, the European Commission have confirmed that electric vehicles still need to support access to their in-vehicle systems for repair and maintenance – clarifying the mis-held belief that if there were no emissions, then no OBD connector needed to be fitted.
      
  These are the things that you may be able to control about electrically powered vehicles, but there are other aspects that are outside of your control which will impact your business. The most obvious is the extended service intervals and the reduced level of work which electrically powered vehicles need. Fairly obviously, this directly relates to no engine components on fully electrically powered vehicles, but even if tyre wear may increase due to their increased weight, their brakes last longer due to the capturing of energy when slowing down to re-charge the battery.
       
  Electric vehicles will require new skillsets for their repair, away from mechanical repairs into more electrical and electronic orientated repairs. This will change the profile of the technician that is needed and also create an increased dependency on downloading software updates. However, these may be increasingly over-the-air updates from the vehicle manufacturer, without the need for a vehicle to come into a workshop. Just think about what TESLA are already doing. The way that the vehicles are purchased is also changing – especially for electric vehicles – as there is a separation of the cost of the vehicle and the renting of the battery to avoid the twin problems of the higher price of new electric vehicles and the concerns around the cost of replacing a battery as the vehicle ages.
      
  Additionally, there will be changes in the ownership of the vehicle as ‘mobility as a service’ develops, but this may be an opportunity for independent workshops to provide competitive local repair and maintenance services to these new mobility operators, but only if the workshop is competent to do so – and so there is both a threat and an opportunity presented by electrically powered vehicles.
  
  
  
  xenconsultancy.com

• Tomorrow never knows? 

  Last year I wrote about the changes facing independent workshops. Since then there have been further developments, and now the rate of change is increasing exponentially. You will be familiar with today’s challenges and probably aware of some of those of tomorrow’s, especially if you are a regular reader of this revered magazine. However, the workshop of the future will need to change significantly to stay competitive as well as being compliant with both commercial or legislative requirements.
      
  If I look as some of the likely changes, they are quite wide-ranging, but together they will put increasing pressure on the management of the workshop and the business more generally. The IMI has recently stated that “management and leadership within the sector is not evolving quickly enough” and that “a skilled, competent and professional workforce, able to keep pace with the demands of new technology and changing markets and remain competitive” are necessary, which are being supported through the IMI’s ‘Campaigns for change’ initiative.
  
  Greatest challenge
  Looking at the workshop level first, then the greatest challenge remains the access to, and the use of, in-vehicle data. Taking the access to the vehicle first, it will be controlled to meet the needs of cybersecurity – needed as vehicles become ever-more electronically controlled on the way to fully autonomous vehicles. This also means that today’s OBD connector will be both restricted in the way that it can be accessed, already requiring electronic certificates to authorise access and to define what data/functions are then available, but also the width and depth of data which is also being reduced due to the very design of the OBD connector being unable to support the bandwidth needed for high-speed in-vehicle systems. The access for these systems will be via wireless communication, which is both faster and more secure, but also more difficult for the workshop to access – even if this is going to be possible at all. Vehicle manufacturers already deny independent service providers access to data via any of their telematics systems and are restricting the OBD port. To obtain the required electronic access certificates even for the OBD port, independent workshops have to be registered and authorised by the vehicle manufacturer before paying them for the required certificate. This is especially a requirement when working on ADAS systems, as the vehicle manufacturer needs to know if the repaired system is re-calibrated and working correctly, so access to the system, the re-coding of replacement ADAS components, as well as confirming the vehicle is working correctly again, is likely to be certificate based. All these access authorisation requirements are likely to need new legislation to provide independent access to the vehicle and its data.
      
  Assuming that access is possible, the next evolution will be the use of data with supporting partners, such as the diagnostic tool manufacturers and spare parts providers. This will be necessary to quickly and accurately identify what work is needed on a vehicle and the corresponding replacement parts on increasingly complicated in-vehicle systems. This will be done by exchanging data with these service providers to provide a ‘just-in-time’ delivery of the technical support and parts needed – without this partnership support small independent businesses would struggle to repair tomorrow’s vehicles, let alone make a profit from doing so.
  
  Vehicle ownership
  As vehicle ownership moves away from individuals to ‘mobility service providers’, where the use of the vehicle will be available as short-term rental (i.e. by the hour, day, month etc.), your customer becomes the vehicle provider and they will drive down prices to be competitive in their own mobility services, so workshop efficiency becomes paramount to remaining competitive in this changing market.
      
  In a wider context, the way that vehicles are supplied through authorised dealers is likely to change, as direct sales to mobility providers develops. As this happens, the authorised dealers are more likely to become service and repair points, and this is where the difference between authorised and independent repairers becomes more blurred. Both types of workshop will need similar levels of competence and be competitive for the service and maintenance they provide. This brings in another change for the independent workshop, where there will be an increasing need to have business management data reporting that will be needed by the mobility service providers to allow them to work efficiently with the workshops they are dealing with (e.g. financial and process management systems) that today is expected from authorised repairers.
      
  The very real threat is that vehicle manufacturers will either fully block remote access to the vehicle and its data (the identification of what work is needed will be conducted remotely before the vehicle comes into a workshop), or will control the access via workshop interfaces, using electronic certificates, and in doing so, control all competitors while imposing their own business models and service/repair methods. Legislators are aware of this but are also deeply concerned about the cybersecurity threat and are still investigating what solution may be needed to ensure true competition is still possible for both the mobility service providers and vehicle repair workshops.
      
  Some better news is the imminent referencing into European legislation of the ‘SERMI’ scheme, which will verify and authorise independent workshops to provide access to security (anti-theft) related data, functions and parts. This scheme is now being directly included in European legislation and once implemented, could be expanded in the future to provide a harmonised access and use of electronic certificates for other requirements. Ultimately, the SERMI could help avoid vehicle manufacturers blocking competition ‘through technical design’ – but this remains a legislative decision.
  
  Competitive choices
  The workshop of the future will look very different to the workshop of today. There will be much more reliance on the access and use of data. The sharing of this data will enable efficient and timely repair of the vehicle. This will also necessitate increased levels of business management to both fulfil the demands of mobility service providers, but also to ensure that the business has efficient management systems to underpin their ability to remain competitive – and to continue to offer consumers competitive choices. The future moves mechanical repairs into the digital age and the inherent IT skills that this will also require. This will demand changes within the independent workshop business, but will also be directly linked, in every sense of the word, to external partners – so choose your partners carefully, as your future business may be dependent on what they can provide and how this will impact your own business activities and efficiencies. It is also clear that your future business will increasingly be less independent and become increasingly interdependent on the requirements and abilities of others. United we stand and divided we fall – so seriously consider joining one of the UK aftermarket organisations who will fight for legislation that can support your needs. Welcome to the brave new world of vehicle repair workshops!
  
  xenconsultancy.com

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