Camshaft and crankshaft sensors
Published: 17 May, 2019
Walker Products has launched an expanded Camshaft Position and Crankshaft Pulse sensor program to their UK and European range. Finalised at the end of last year, Walker has increased the program’s SKU count by nearly 300, a substantial, triple digit percentage increase from 2018. This allows distributors and technicians to service 240% more applications on the road today. Walker ensures OE fit, form, and function through rigorous R&D testing procedures. This expansion is already in TecDoc through the most recent update.
www.walkerproducts.com
- New NGK ignition leads
NGK has introduced a new range of ignition lead sets in the UK. The range has more than 40 part numbers including copper core, carbon and inductive resistor types. According to NGK, the range offers high resistance to heat and vibration, as well as excellent electrical conductivity and performance under extreme conditions. The launch followed the 2019 introduction of a new range of NTK camshaft and crankshaft sensors, which themselves followed the introduction of 20 new wide band Lambda sensors – commonly referred to as ‘5-wire’ Lambda sensors.
www.ngkntk.com
- Behr Hella Service extends compressor range for EVs and hybrids
Behr Hella Service, the exclusive UK distributor of SANDEN electric compressors, has unveiled an aftermarket solution with OE pedigree to combat the challenges faced by technicians when tasked with air conditioning maintenance on hybrid and electric vehicles. The Premium Line range encompasses 4,500 products made by OE manufacturers and these second-generation compressors naturally fall into the programme. They provide the solution for applications such as the Mercedes Benz B-Class and S400 Hybrid, as well as the Volvo V60 HYBRID.
www.behrhellaservice.com
- RAC wins Groupe Renault customer service centre contract
The RAC has signed up with Groupe Renault to provide a customer service centre solution to its brands in the UK, including Renault, Dacia and Alpine.
The contract, which initially runs for three years with an option to extend for a further two, covers both retail and fleet segments, and will see the RAC support around one million customers. It includes everything from handling servicing and repair needs with dealers, managing vehicle downtime and the mobility needs of drivers, right through to managing ad-hoc requests such as providing vehicle-specific technical information and booking test drives.
As well as providing a traditional call centre, the contract also covers a range of digital services, including online webchat and social media.
RAC Business Roadside Managing Director Phil Ryan said: “While the demands and needs of customers differ significantly, our team recognises that every interaction – whether over the phone, online or in person – is an opportunity to build trust and loyalty and demonstrate to each customer just how committed to great service each brand really is. This matches the RAC’s approach to putting customers at the heart of everything we do.”
Renault UK Customer Experience Director Jean-Philippe Roubes added: “We are confident that our customers will benefit from not just the RAC’s strong automotive knowledge but also their unique ability to link roadside assistance services with overall customer services. The contact centre expertise, innovation, and flexibility of the RAC will help us to achieve our ambition to deliver industry leading customer services across all the Groupe Renault UK brands.”
The RAC has provided breakdown assistance to Groupe Renault brands since 2014.
- Ride of the Valkyries: Free jet fuel for air ambulance service from Total UK during COVID-19
Free jet fuel is being supplied to both the Essex & Herts Air Ambulance Trust (EHAAT) and the Great North Air Ambulance Service (GNAAS) by Total UK during the Covid-19 pandemic.
- Coronavirus: Aftermarket suppliers continue to declare ongoing support for sector
More aftermarket suppliers are confirming that they will continue to support their customers during the Coronavirus outbreak.
