IGA publishes 2019 Garage Work Provider Report

Published:  02 May, 2019

The Independent Garage Association (IGA) has published its latest report into consumer facing websites that provide work to independent garages.

The 2019 Garage Work Provider Report builds on the detail established in the 2018 report and features greater feedback and testimonials from independent garages. It investigates the wide variety of business models, fees and terms and conditions that consumer work provision websites use.

Stuart James, IGA CEO comments, “One of the major strengths of independent garages is their ability to provide a far more personal experience for the customer, building a relationship that often spans several generations of customers. These third-party disruptors have a significant detrimental impact on the sector by placing themselves between the customer and the garage, ‘skimming’ a fee from either the garage, the customer or both, with the potential to damage the brand identity of the garage. We consider it our responsibility to our members and the sector as a whole to ensure that garages are given the right information before they decide whether to engage or not with these third-party organisations.

“We will continue to listen to and engage with its members and survey the marketplace to ensure that garage businesses are not subject to any detriment as a result of working with consumer work providers.”

Stuart added: “The IGA firmly believes independent garage businesses should continue to engage directly with customers and promote their own brand and image.”

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