Second hand car dealer fined £53k

Published:  02 May, 2019

A second-hand car dealer based in West Yorkshire has been ordered to pay £53,567 for misleading consumers. The fines were handed down at Leeds Magistrates Court after the company entered guilty pleas relating to six breaches of the Consumer Protection from Unfair Trading Regulations. 

Motorsure Limited who trade under the name Motorhub in Keighley was investigated by National Trading Standards following complaints from customers who had purchased vehicles from the car sales company between August 2017 and May 2018. The company misled consumers through a range of practices to conceal a quality and safety issues with the vehicles. The complaints included sselling vehicles with covered or disconnected dashboard warning lights, failing to disclose recorded mileages were incorrect, not declaring that a vehicle had been subject to accident damage, and failing to disclose a vehicle had previously been used as a taxi.

The company also relied on ‘No warranty’ claims to refuse to make refunds or repair vehicles when legally obliged to do so, and staff exhibited intimidating, aggressive and threatening behavior when complaints were made.

The company entered guilty pleas to six offences at York Magistrates’ Court on 18 December 2018 following an investigation by the National Trading Standards Regional Investigation Team based at City of York Council.

Lord Toby Harris, Chair, National Trading Standards, said: “The defendants mislead consumers into buying faulty products and leaving people out of pocket. More importantly, Motorhub’s practices posed genuine safety risks to individuals and families by knowingly permitting dangerous cars on the roads.”

District Judge D J Bouch, Leeds Magistrates Court said: “I find the culpability to be reckless… There is harm from both the financial loss to each individual and distress and inconvenience caused to all. I impose a fine of £10,000 for each offence but after credit for a guilty plea this is reduced to £6,600 on each offence”. 

The company was also ordered to pay £13,797.95 in prosecution costs and a victim surcharge of £170.

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