Coronavirus: Aftermarket suppliers continue to declare ongoing support for sector

Published:  27 March, 2020

More aftermarket suppliers are confirming that they will continue to support their customers during the Coronavirus outbreak.

In a statement, MAHLE Aftermarket declared: “MAHLE has reduced its minimum order value on a temporary basis to help support customers and has set up its customer services team with all the necessary tools and equipment to work from home.

“Despite these unprecedented times, it is very much business as usual at MAHLE Aftermarket as it continues to remain open and support the essential services that customers can offer workshops and garages. Thanks to its UK warehouse and high availability, all products are available and can be purchased online and electronically.”

Meanwhile, The Parts Alliance is continuing to function as usual, although the group has implemented a wide range of safety measures, including increased cleaning of vehicles and premises with latex gloves used on delivery routes.

“We feel it’s our social responsibility to continue supporting garages across the UK at this crucial time, operating in a way that keeps our people and our customers as safe as possible,” said Neil Croxson, Chief Executive Officer of The Parts Alliance.

The Parts Alliance also supplies national accounts operating breakdown recovery, emergency service and transport delivery vehicles.

Garages are advised that service levels may be reduced to improve the safety of staff, but supply remains constant: “Despite speculation,” Neil said, “there are no significant shortages of products emerging within the supply chain currently.”

Online orders can still be delivered to home addresses. The ‘Click and Collect’ service has been suspended to reduce branch contact, but will be reinstated shortly for essential trade and key workers only.

“There’s clearly a difficult balance to strike,” said Neil. “Safety of staff and compliance with government guidance are our top priorities, but we will maintain parts supply where possible.”

The Parts Alliance has further information available at www.thepartsalliance.com/covid-19 and this page will be reviewed and updated as required.

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