Snap-on launches Intelligent Diagnostics tool matcher

Published: 05 May, 2020

Snap-on has added a tool matcher feature on its website. Technicians just have to complete a short survey about the jobs they perform every day and the features that they use or believe would come in handy.

They then receive a recommendation for the right Snap-on Intelligent Diagnostics tool for them – either ZEUS or TRITON-D8 The results give technicians an overview of the product and allows them to watch a video as well as request a demonstration from their local Snap-on franchisee or other representative.

To access the tool finder go to diagnostics.snapon.co.uk/tool-matcher

Snap-on: Vehicle system scan reports
The complete vehicle system scan reports offered by car diagnostic tools from Snap-on help technicians to get into good practices and give their customers peace of mind. Running a pre-scan before any vehicle work is done means any hidden issues can be located and the customer can be made aware of them from the outset. The pre-scan code identification helps speed the diagnosis and repair, and when it is followed by a post-scan after work is finished, the report confirms that all concerns were dealt with properly. Snap-on offers pre- and post-scan reports for technicians who own Snap-on diagnostic scan tools, including ZEUS, VERUS, MODIS, SOLUS and ETHOS families.
diagnostics.snapon.co.uk/vsr
Draper Expert Diagnostic and Electronic Touch Screen Service Tablet
The Draper Expert automotive range now includes a new wireless Diagnostic Tablet. It covers 48 vehicle manufacturers, including American, Asian and European vehicles. The device offers complete OBDII diagnostic functions, and comes with 12 months of free updates. The tablet will quickly read and clear diagnostic trouble codes, making it suitable for MOT tasks as well as servicing requirements as well as advanced electronic maintenance and diagnostics. Technicians can record selectable multi-channel, real-time diagnostics information for subsequent analysis. It can also be customised to print detailed diagnostics reports for customers featuring a company name, logo and contact information. It is also a fully functioning Lenovo Android tablet, so technicians can take photos and record videos with sound. The tablet comes supplied with a carry case, ID Vehicle to VCI adaptors, USB power cable, 230V to USB plug and Wireless Bluetooth DBS connector.
www.drapertools.com
Launch UK: Eurotab II launched
Launch UK has unveiled the X431 Eurotab II diagnostics tool. The product includes all the features in the previous Eurotab model, but with more as standard such as Diagnostic over Internet Protocol (DoIP), J2534 pass-through online programming, DTC-based database and intelligent diagnosis. The tool supports dual 5 GHz Wi-Fi communication, built to IP65 protection level standards. The product also supports matching, coding, programming, service lamp resetting, throttle matching, steering angle resetting and, brake pad resetting. It comes with a docking station and brand-new Connector Smartbox v3.0 – a diagnostics box developed by Launch to support multiple communication models such as USB, bluetooth, WiFi, DoIP and multiple diagnostics protocols including J2534.The Smartbox software switches to the DoIP mode automatically for any vehicle that requires diagnosis over internet protocol. Additionally, the device automatically alternates between DoIP and normal diagnosis without user action needed for even faster vehicle diagnosis.
Do you profit from Diagnostics?
Let’s face it, it’s a problem. It’s a problem that has existed for too many years. In fact, the solution to this day eludes so many intelligent garage owners. It’s the perennial problem. What is this enigma? What’s one of the most common questions I hear on our front-of-house training courses? Quite simply the question I’ve been hearing for decades is this: “How do we charge for diagnostics?”

To add insult to injury the cause of this problem is another question. It’s a question your front of house team will hear every single day from your prospective clients. It goes a little like this: “How much does it cost to…” turn a MIL light out, diagnose my DPF fault, solve a lack of power, diagnose a non-start, etc. It’s endless, the question keeps on coming and you definitely need to answer it. Why is answering this so important to your business? Let’s take a look.

While we’re talking about questions I’ve got one for you. Do you charge for all of your diagnostic time? If not, How much income do you lose to time not charged? If the answer immediately sprang to your lips then well done for having a monitoring system in place. If not then you might be surprised by the size of the problem.

I’ll err on the side of caution with my estimate but, if you have a workshop with four technicians and two of them lost half an hour a day to non-charged ‘diagnosis time’ (assuming your labour rate was £65 per hour) then that would be costing you £14,950 a year.

As a side note, it blows my mind to think how much revenue has been lost to this problem over the years across our industry.

Now, I’m sure if we’re honest with each other and we documented all the ways that this time disappears from your bottom line then you’d agree the problem is probably larger.

The BIG question is would you like to fix it? Of course you would, and here’s how.

Before we get to the answer let’s consider what our endgame is. From my point of view it’s simply this; The solution needs to be fair. Fair to the garage owner, fair to the customer and fair to the technician. What does ‘fair’ look like? I’d consider fair to be:
JLM Academy launches with DPF Doctor founder Darren Darling at the helm
The JLM Academy officially opened its doors on Saturday (20 July). The brainchild of Darren Darling, founder of The DPF Doctor Network, the new Academy is fielding a top-drawer roster of industry trainers, including Darren and Andy Savva, a.k.a The Garage Inspector.