MAHLE adjusts to ‘new normal’

Published:  22 May, 2020

MAHLE Aftermarket UK says is adjusting to the new ‘normal’ to support its wide customer base of distributors and independent garages.

Jonathan Walker, MAHLE Aftermarket Managing Director said: “While regular service products such as filtration are in decline, sales of distress parts including rotating electrics and engine components continue at almost normal levels. It is clear that demand is still present to keep vehicles on the road for essential journeys, even in light of the MOT extension period. In support, the MAHLE reduction in minimum order values to qualify for free next day carriage has been extended into May.

“The MAHLE supply chain is also as strong as ever, with hundreds of pallets arriving into Bilston every week from European distribution hubs as normal.”

As with many other businesses, the current situation has presented an opportunity to push forward with digitalisation: “All office staff now have the ability to work completely from home,” observed Jonathan and the Customer Care call centre functions as normal with the team connecting remotely.”

“Most administration tasks have already changed to fully digital or are in the process of going paperless. Hundreds of customers have now been set up on the MAHLE eCommerce portal, allowing them to check pricing and stock availability, or even request returns from any device with a web browser.

Jonathan added: “The MAHLE Aftermarket UK team have performed admirably adjusting to the new normal and we are working around the clock to support customers’ changing requirements.”

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