Frank Oz: Part one
The ‘Massey down under’ adventures continue in 2020, as Frank gets to grip with all the technical challenges Australia can throw at him
By Frank Massey |
Published: 11 June, 2020
If my topics are measured by the readers on variety and technical content, then this month’s offering should not disappoint. As I am writing, I am gazing out from my hotel lobby in central Sydney, yes, the one with the bridge and opera house. This is my second annual tour delivering a series of technical diagnostic subjects to the members of the Australian Aftermarket Service Dealer Network (AASDN). The ASSDN was formed by former members of the Bosch Australian Aftermarket Dealer Network (BASDN), which had dissolved.
ASSDN Membership provides a range of benefits including training, preferential insurance rates, as well as group buying incentives with monthly settlement. This tour, taking place over 32 days started with my arrival in Sydney via Etihad from Manchester. My first adventure consisted of three days VIP entry at the Bathurst 12-hour world series. Bentley came first with McLaren second. The Germans came in later.
I was then in the hands of my friends at Queanbean Diesel Services. Ros and Derek became friends last year as one of my training venues. Not ignoring the fact that the city was surrounded by wildfires, I enjoyed two days with some hands-on workshop time.
Workshop tasks
Task 1: 4 cyl diesel, no combustion no4, presented with, an exchange engine, and new injectors fitted. A quick current ramp check on all the injector circuits confirmed no current on no4 cyl. Continuity from PCM to injector good, no path to ground, and no short across both circuits. Looks like PCM, but there is no time to consolidate the results.
Task 2: VW Passat 2.0 edc17; Lots of money spent elsewhere, flat performance until 2,000 RPMs then off like a wombat going for lunch. A short test drive with VCDs confirmed that request and actual turbo boost are out of sync. No obvious boost leaks, vane actuator motion looks ok. Diaphragm good. Recommended detachment of actuator rod in order to check free movement of the vane control ring. Suspect turbo a problem. This has just been confirmed.
Task 3: Common rail diesel commercial vehicle, intermittent no start. Test conducted at the rail pressure sensor. It showed no voltage increase when cranking, suggested check priming system, however the hand lift pump did suggest fuel was present. Advised check Drv actuation value for 18%-25%, then look for internal leaks and possible debris contamination in rail. This was also confirmed a week later, the vehicle had previously been cleared of debris in the tank, further debris was present in the Drv. Now running ok with new actuator. I very much suspect it’s not all been irradiated.
Events
That was a good warm up for my trip back to Sydney and the first event at BWA. Bob Whyms is Mr Porsche in Australia. He comes from my generation, Bosch D Jetronic, KE, K, and all that early fab stuff. He has a superbly equipped shop, full of all sorts; Dyno services, machine shop, Carbon Zapp, diesel and gasoline test bench facilities and much more. The event hosted over 30 of Australia’s leading diagnostic techs and shop owners. Subjects included ignition systems, as well as commonrail diesel and direct gasoline injection. The guys really responded to the Euro 6 emission presentation, and were fascinated by test opportunities using NVH and WPS, especially when demonstrating combustion imbalance using NVH. Torrential rain over four days complimented the event as it did last year. I am now officially ‘The Rainmaker’, move over Matt Damon!
Visits
Two final days in Sydney were spent with Mike and Bryce, two shop owners with incredibly different approaches I also had the great pleasure of a private luxury cruise around Sydney harbour, beer and canapés courtesy of Mike, owner of a local garage called 313 Automotive. His business sports a fantastic split-level immaculate workshop. There are cars and lifts at ground level with full engineering services below ground. I didn’t think I would ever meet anyone with my level of passion for a clean shop. I was delighted to be proved wrong!
The second visit, at Rincap Automotive, was of very special interest to me as my opinions on DPF service and recovery have become focused around the need for a precise factory-controlled process. Bryce and his namesake father Frank have been DPF recovery pioneers in Australia with the application of ultrasonic recovery for blocked DPF, charge coolers, and intake systems.
They have just moved into a magnificent new-build shop with the upper floor dedicated to various state of the art ultrasonic processes, with a fully equipped training room providing techs with the systems and skills training essential for durable DPF recovery.
With a two-day free period, I just couldn’t miss a walkabout in Sydney. I also needed a few bits and bobs for the next training venue. We were struggling to connect Sydney with Melbourne, so it was agreed that, although not ideal, we would hold the next AASDN event on a cruise liner four days outbound for Melbourne via Hobart Tasmania. I have struggled over a few venues in my career, so the first-class dining room was something different. I didn’t make a meal of the presentation with subjects from NVH to WPS, Euro 6 proving more than a mouthful.
- Walkabout: The Australian adventure
Having just spent three weeks touring New South Wales, while delivering two training events, firstly in Sydney then Canberra I thought it would be interesting to compare how our two different, but also similar markets operate.
The visit began several months ago with an invitation from a good friend Bob Whyms, Australia’s prominent Porsche specialist in Sydney. The offer comes as part of a training group called Australian Aftermarket Service Dealer Network (AASDN). This is a group of totally independent service and repair independents across the whole of Australia.
It was formed from disillusioned members from the Bosch Aftermarket Service Dealership Network, or BASDN. Around 70% agreed to form AASDN with the view of promoting mutual support and training across the whole of the continent. Members pay a subscription to a fund that provides venues and trainers across the continent. My understanding is they number about four per season.
Mutual respect
It is important to understand the incredible geographical constraints yet obvious bond they share for their independence and mutual respect. If I may reflect on our very own Autoinform event in Harrogate in November, where I am sure all attendees would recognise the same sentiments from the AASDN group.
I was also privileged to visit several businesses in both Sydney and en-route to Canberra. The BWA Porsche specialist host and first training venue, based in the western suburbs, provides genuine expertise in depth from Bob and now also his son Craig. This ranges from servicing to performance upgrades.
BWA provide a parts service across Australia importing directly from Germany. They also provide a comprehensive machine shop service, which supports their engine remanufacture and performance business. Bob and I had fun reflecting on Bosch D Jetronic and other early evolutions of fuel injection, grumpy old men and all that!
I was then treated to a visit to a highly respected Mercedes tuning expert close to the airport. Then finally, a very talented young technician specialising in DPF cleaning. The focus on training included ignition diagnostic technique, common rail and direct gasoline injection.
It was both a pleasure and privilege to share the enthusiasm from the entire audience, their knowledge and interaction was mutually appreciated.
In a far too brief visit to Dubbo, my good friend Paul gave me an insight into the more remote reaches of the trade. I was equally impressed with the dedication and superb workshop facilities. I also experienced several near-misses from kangaroos!
Special mention
I should give special mention to my incredible visit to the Bathurst 1000 race. It is an institution among fans and an incredible two-mile hill town circuit, constructed from urban roads. AASDN host a VIP lounge for their members. Imagine that at Silverstone! It only takes commitment and support with a little cash.
One week down, heavy rain and in the good company of Alan, a diesel shop owner, we travelled down the coast, whale watching in Huskisson Bay. Then onto Canberra, via AASDN committee member Alan. Despite having just lost his home and all his possessions from a bush fire, Alan remarkably still provided accommodation in his temporary rental home.
Our hosts in Canberra, Derek and Ros, operate a large high-end diesel specialist shop. The second training event was a mirror image of Sydney, supported by a second incredible array of AASDN members. Incredible not just for their knowledge and confidence but their interaction over the three days.
The evenings from both events was spent socialising in steak houses chatting over mutual challenges. From my experience the vehicle market share was quite diverse, lots of Asian cars, and a remarkable number of VWs. It was a surprise to learn that that both Ford and Holden have ceased production in Australia due to a lack of competitive pricing. I was told of a delegate who attended the Canberra event who heard of my visit two days before the Friday start, purchased a flight, closed his workshop and travelled from Perth to attend. It is a 3,000km journey. To put that into some local UK context, I once had a conversation with a parts distributor in Kent several years ago, when a training event had to be relocated from Canterbury college to Ashford, 17.5 miles away. He cancelled the whole event without asking the delegates. The reason? He said, “they won’t travel that far.”
I see little differences between our two cultures. I find the same dedication and passion. Sadly for the UK, they seem to have more of it.
- Autotech Recruit teams up with ZF Aftermarket
Autotech Recruit has teamed up with ZF Aftermarket Technical Training in order to provide access to in-depth, technical courses. Courses will cover transmission systems, steering, suspension, driveline components and on electric and hybrid vehicles.
Autotech Recruit Managing Director Gavin White commented: “Garages are under pressure from rapid advances in technology, and, while we still need to focus on bringing in new talent, it is essential that the current workforce is trained sufficiently. Through our close connections with the industry, we recognise the exact needs of both garage owners and vehicle technicians today and it has become increasingly apparent that we need to provide training on specific vehicle components to give technicians a greater level of understanding. We need to build a fix first time mentality.”
Mandla Ndhlovu, Head of Training at Autotech Recruit, added: “I am excited by the partnership with ZF Aftermarket Technical Training, which will enable us to offer this high quality of training the automotive industry desperately needs. It will give garages an opportunity to equip their technicians with the skills, knowledge and attributes needed to be able to successfully maintain and repair the vehicles of today and the more technologically advanced vehicles of the future.”
For further information email training@autotechrecruit.co.uk or call 01234 240 503.
- Future-proofed: Training technicians for the long-term
While experience in the day-to-day activities of a workshop is vital in building a technician’s knowledge and skills, it is only one piece of the puzzle. For example, a technician who has been servicing solely petrol and diesel vehicles for the past 15 years will unlikely be able to help a customer with a hybrid or electric vehicle. What’s more, given the safety concerns involved, it would be dangerous for them to try. What about servicing the latest safety-critical systems, like ADAS? Certainly not a worthwhile risk without the appropriate knowledge or equipment.
Systematic training in new technologies is, therefore, the best way to ensure a workshop will continue to successfully serve aftermarket customers, even in times of rapid change.
“The Auto Education Academy portal from Euro Car Parts brings IMI-approved online and practical courses together with a database of over 500,000 resolved technical queries, with an average of 600 new repairs added daily,” observed Adam White, Workshop Solutions Director at Euro Car Parts. “It provides technicians with one of the largest technical training and knowledge resources in the independent aftermarket.”
“Training is an integral part of ongoing success in this industry,” continued Adam. “It allows technicians to further their career and workshop owners to develop a highly-skilled team of professionals.”
While many would agree to education’s importance in principle, it can be difficult to carry out a training plan and accept lost revenue in the short-term. Online learning can provide the flexibility to bridge that gap.
“Repairers can login to their own skills portal to view the content of more than 75 different courses, registering and booking their place on training workshops all over the country at the click of a button,” said Adam. “They can also assess their strengths and identify weaknesses in nine key areas: Petrol engines, diesel engines, engine management and emissions, vehicle electronics, hybrid and electric cars, brakes, powertrain, tyres, steering and suspension, as well as air-conditioning.
“Results are automatically added to an interactive skills diagram, illustrating a repairer’s current skillset and enabling them to set their own training and development targets. Where gaps exist, the learner management system intuitively recommends Auto Education courses that can help increase knowledge in those areas.”
Invaluable
“The platform has been designed so that anybody can complete a skills overview,” pointed out Adam. “This makes the tool invaluable to workshop managers looking to monitor staff skillsets or test potential hires. Our new learning portal represents a significant investment by Euro Car Parts in helping to nurture the knowledge and skills of technicians across the country.
“As with any profession, it is important for technicians to continue professional development throughout their career. It is also the role of managers to identify gaps in their team and commit staff to training that will address shortcomings in the workshop’s capabilities. For more immediate solutions, the programme features a technical helpline that provides fast responses to troubleshooting, repair, diagnostics and technical information queries on any vehicle, from any manufacturer.”
Adam concluded: “For those with an eagerness to learn and evolve, it is an exciting era for the independent aftermarket. “We consider the success of technicians and independent workshops as the foundation of our industry and believe nothing plays a greater role, or makes more of an impact, than education.”
- A shock to the system and how to avoid it
Hybrid and electric vehicles (H/EVs) are an ever-day reality, and are becoming more popular with drivers and carmakers.
“Electrified powertrains are emerging as manufacturers’ preferred means of meeting stringent future emissions legislation,“ says Jonathan Levett, technical trainer for Delphi Technologies Aftermarket.
- DENSO webinars go large
DENSO’s webinar programme is continuing to expand, with two more sessions on air conditioning and thermal management on the slate for July, and three further dates for oxygen sensors scheduled for later in the month. Spark plugs will be coming in August too as the number of product categories covered grows.
