TechMan garage voted Northampton’s best

Published:  04 September, 2020

In Town Automotive, the garage business out of which GMS provider TechMan grew, has been voted Garage of the Year in its hometown of Northampton.

The poll was run by the town’s newspaper, Northampton Chronicle & Echo, and voted for by readers. Owners and managers at the business told the newspaper that they put their ongoing success down to a “friendly faces” approach.

Manager Kim Dorr said: “We think all awards are great, especially as this one is voted for by local people. It hasn’t been decided by judges, this is actually how people feel about our service.”

She added: “We are independent so customers get main dealer service but friendly faces. We get good customer feedback and we have a high customer retention rate because of this. We know our customers, we know their cars, we know their families. We don’t use jargon when we’re explaining what has happened, it all goes through me. If I understand it, they will understand it as I’m not a mechanic and that is the approach we have always had.”

Owners Mike Palmer and Terry Dorney told the Chronicle & Echo that they were delighted to receive the award. According to Terry, the focus now is to be prepared for the expected surge in demand for MOTs during the autumn: “The start of the pandemic was really scary as we didn’t know what to expect, but now we have seen capacity levels back to normal in August and we think over the next three months we’ll have lots of MOTs, especially with people using public transport less. This should be really positive for the motor industry.”

To deal with the increase in demand, In Town Automotive has created additional MOT appointment slots, increasing the total to 20 per day, which are priced at £20 instead of £54.85 as part of an offer.

Northampton garages J & S Auto and Tony Brooks took second and third place respectively.

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