Straight and narrow

Here, we look into the latest on steering and suspension systems and how you need to be dealing with them

Published: 30 November, 2020

The steering system has undergone a radical transformation, but tech advancements represent plenty of opportunity for those who are willing to embrace the change.

“For many drivers,” said Julian Goulding, UK Marketing Manager, Delphi Technologies, “the steering of a car starts and stops with the wheel in front of them, but what they don’t know is that while the basics of the steering system remain the same, it’s come on leaps and bounds in recent years.”

Radical
He continued: “Representative of how steering technology has evolved with new components, new materials and new service procedures is the steering angle sensor. While the steering angle sensor was introduced in the early 90s, only recently has it become necessary to reset them after performing a wheel alignment or replacing a component that can alter athe toe and thrust angle.

“Critically, the procedure to do this differs significantly between manufacturers; some vehicles can self-calibrate by having the wheel turned from lock to lock and then centred and cycling the key, some need a quick test drive and others a diagnostic routine. The result is that either way, steering angle reset should now be part of a standard wheel alignment.”

Advancements
What has this meant for garages who are tasked with ensuring that the steering systems of their customers’ cars are always on the straight and narrow?

According to Julian, steering advancements have meant that the aftermarket has had to evolve its servicing offering to fall in line, but the changes can certainly be for the better in terms of increasing revenue streams: “The modern-day steering system is a complex affair, but there’s no need for independents to miss out on the work that’s involved in maintaining it. In fact, they really should embrace any new servicing techniques if they are not to limit their customer base and lose potentially lucrative work to franchised outlets.

“To make it easier for independents, Delphi Technologies transfers its OE learnings to our aftermarket offering, ensuring that garages have quality steering components and, importantly, the technical support to efficiently and competently complete repairs.”

Advancements
Julian went onto say: “Currently, Delphi Technologies’ ever-growing range of steering components comprises over 6,000 part numbers and provides coverage of well over 90% of the UK vehicle parc. Reassuringly, these come with a comprehensive three-year, 36,000-mile warranty and all accessories that are required to undertake a hassle-free replacement.

“It’s the same for our suspension components. Both our steering and suspension offerings provide garages with a quality one-stop solution which allows them to keep abreast of automotive technological advancements, yet still safeguard their established levels of service without the worry of taking a chance on unproven or substandard parts.

“Such a benefit is particularly welcome as we edge into winter. We always see a spike in demand for the likes of steering and suspension parts as these exposed components can all suffer corrosion from extreme weather and salt, while potholes can easily damage a spring or lower suspension parts. Add in normal wear and tear, plus the increased chance of collision damage through icy or slippery driving conditions, and it’s no surprise that demand for these repairs can noticeably rise in the colder months.”

He concluded: “There’s definite potential for workshops to grow business as a result of winter’s impact on a car’s steering and suspension and, importantly, claw back lost revenue from earlier in the year when MOTs were suspended, but they must have access to quality products and even adapt how they inspect a vehicle to take account of the change in season.”

Tie rod end assemblies
Let’s get into some specifics. The steering system plays a key role in vehicles, transforming the circular motion of the steering wheel into a linear motion, which is carried out by the steering gear. “Tie rod assemblies with ball joints are necessary to ensure the driver can steer the vehicle in the right direction,” said Thomas Schwarz, Product Manager at MEYLE. “Because tie rod end assemblies are susceptible to heavy weights and the strain of poor road conditions, MEYLE added 70 new tie rod ends to its range in 2020 including 54 in technically refined MEYLE-HD quality.”

Thomas continued: “The ball pin diameter of the optimised MEYLE-HD ball stud is much larger than that of OE parts. This increases its service life, as the forces applied to the ball are distributed over a larger surface, thus reducing the surface pressure on the plastic socket of the ball joint. This also minimises wear on the ball stud and significantly increases the service life of the MEYLE-HD tie rod end assemblies.

“All MEYLE-HD tie rod end assemblies also feature high-performance grease in the joints, further reducing the wear on these sensitive parts. With this expansion, MEYLE offers more than 700 tie rod ends solutions for a variety of vehicles, including more than 200 in improved MEYLE-HD quality.

“The new MEYLE HD tie rod ends will be joined by new products in the steering and suspension range at the end of the year, with nearly 100 new axial rod solutions in the pipeline, of which more than half are MEYLE-HD axial rods.”

High demand
Thomas added: “Due to the high dynamic loads and forces of driving, tie rod ends assemblies need to be replaced eventually to maintain driving safety. In a video tutorial on the YouTube channel MEYLE-TV, the Hamburg manufacturer demonstrates clean and safe tie rod end installation using a VW T4 as an example.”

Steering and suspension parts also look like they are going to be moving fast for the foreseeable future, partly as a result of COVID-19 and the lockdown.

“With the six-month MOT exemption now over,” said First Line’s Global Marketing Director, Jon Roughley, “workshops need to prepare themselves for the high demand that is there now and will continue into the first quarter of 2021.

“For factors, now is the time to check that their stock levels are ready and they are prepared to cope with this increased demand, particularly for the parts that are regular MOT failures, such as steering and suspension components.

“For technicians, First Line’s full range consists of premium quality products that are relied upon for an efficient and accurate fit. Plus, with all ball joints, link bars and suspension arms, where applicable, being supplied with the necessary fitting components as standard, technicians can also be sure of a hassle-free efficient installation.

“Now, with more and more people back on the road and the MOT extension period over, workshops and factors are working even harder to keep up with demand.”

Natural step
Providers continue to offer new products for steering and suspension systems, including Dayco, which recently introduced a new line of wheel bearing kits.

“The introduction of wheel bearing kits marks a significant, but natural step for Dayco, to add safety related products alongside its established drive systems expertise,” explained Dayco’s National Sales Manager,
Steve Carolan.

“The Dayco range encompasses Generation 1, 2 and 3 technology as well as bearings integrated into the brake disc, reflecting the complexion of the current European vehicle parc and thereby providing workshops with the replacement products they need day-to-day.

“Another strength is Dayco’s longstanding commitment to not only provide technicians with the very best replacement components in terms of their quality, but also to assist them when it comes to their installation. This practice continues with its wheel bearing kits, which, as well as coming complete with all the necessary ancillary items, such as nuts, bolts, pins or circlips, also include fitting instructions and technical tips that can be viewed via a QR Code on the product packaging, to ensure they are installed correctly and in the most efficient manner.”

Steve added: “Naturally, the full range of products are hosted on the Dayco Webcat. This provides users with multiple search routes from make and model or OE/Dayco part numbers, to linked components on related searches.”

Solution
Meanwhile, Schaeffler has introduced a steering and suspension range under its FAG brand.

Schaeffler UK’s Managing Director, Nigel Morgan said: “The FAG chassis component range has been developed from the ground up to benefit from the company’s intelligent repair solution ethos. Ball pins are nitride-treated to maximise longevity, while all exterior surfaces have market leading zinc flake coating technology to resist corrosion. They are further protected by clear thermoplastic polyurethane (TPU) boots with a micro-sealing lip design that adapts perfectly to the ball contour.

He continued: “As well as being unique to the UK market, they are also highly resistant to liquids and mechanical loading, while the transparent material allows the mechanic to see the quality and quantity of the grease inside.”

Nigel added: “Everything we do is geared towards helping professionals carry out the best possible repairs using the highest quality components. The addition of the FAG steering and suspension range is therefore a significant development, allowing us to provide workshops with a viable alternative from a trusted supplier, along with the market leading workshop support that we offer with every Schaeffler product.”

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EAG steering and suspension available via A1
The steering and suspension range from Excel Automotive Group (EAG) is now available through A1 Motor Stores across the UK.

EAG Managing Director Adrian Lamb, said: “We’re thrilled to announce this new partnership, A1 has an incredible reputation in the industry and we’re sure that its members will benefit from stocking our products.

A1 Operations Director Simon Salloway added: “A1 is delighted to be partnering with EAG, who we feel can add another string to the bow for our members. I’m confident that their wealth of experience will help our member increase market share in this sector.”
Schaeffler launches FAG steering and suspension programme
Schaeffler has launched a steering and suspension programme under its FAG brand. Each component comes with required ancillaries, including nuts, bolts, washers and clips. Ball pins are nitride-treated for longevity, while all exterior surfaces have a zinc flake coating for corrosion resistance. They are also protected by clear thermoplastic polyurethane (TPU) boots with a micro-sealing lip. The transparent material allows the mechanic to check on the quality and quantity of grease inside.

www.schaeffler.com
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Schaeffler is teaming up with Robert Bosch Automotive Steering to expand its intelligent rear wheel steering (iRWS) portfolio.
Process, process and more process
People ask me what made the difference this year when I went from being a Top Technician finalist to a Top Technician winner, and my answer is my process. I have worked hard since last year’s final, refining my process, and learning from my mistakes and it thankfully paid off this year. This article highlights the importance of a great process not only in Top Technician, but also in everyday working life, and how a fault, which at first may seem overwhelming, can be simplified and confidently fixed.

The week after winning Top Technician, a 2016 Ford Ranger was booked in for me to have a look at from another garage. The garage’s complaint was that multiple warning lights were present on the dashboard along with multiple warning messages, the power steering was heavy and the indicators and windscreen washers didn’t work from their respective stalks.

As with every job, the first step of my process is to interview the customer and gather as much information as possible. When I questioned the garage owner, he said they had just completed fitting a galvanised chassis. He explained that the vehicle had been fully stripped and rebuilt in the process, and since the rebuild, warning lights, messages and other complaints were now present. The next step was to confirm the fault. Upon starting the vehicle to bring it into my bay, the complaint was verified. The engine management, traction control, anti-lock brake and airbag warning lights were illuminated along with multiple different messages, one of which was a steering assist malfunction warning (see fig. 1).

Complete picture
I then carried out a global scan of the vehicle to get a complete picture of what faults were present and also to see what modules were or were not talking to the scan tool (see fig. 2).

Straight away we could see that multiple modules could not communicate with the power steering control module (PSCM) and restraints control module (RCM). It was also noted that there was a communication issue between the body control module (BCM) and the steering column control module (SCCM).

As the instrument panel cluster (IPC) communicated and reported stored fault codes, I knew it was more than likely a historic fault code which wasn’t related to the issues present. Attempting to communicate directly to the PSCM, SCCM and RCM with the scan tool all returned a ‘no communication’ message, so we knew we were dealing with hard faults that were currently present. Following my process, I decided the next step was to do some research on this particular vehicle using Ford ETIS which is Fords online information portal. This allows me to access wiring diagrams, connector locations and anything and everything related to the vehicle in question. As many a clever man has said, “if you don’t know how it works how can you fix it?”

Thinking of possible causes, I decided to study the wiring for the PSCM and RCM, how the indicators and windscreen washers work and a network topology to allow me to see how all the modules communicate to each other and the diagnostic scan tool.
It was found that the steering column module controlled the indicators and washers and sent the message to the BCM to activate them. As the SCCM wasn’t communicating it now made perfect sense why those functions were not operating. Next, I found that all three modules worked on the high speed can data bus and all were powered by fuses. All the related information and diagrams were printed out and taken to the vehicle so that a test plan could be drawn up and executed.

Plans within plans
Before writing up my plan, I made a visual inspection of wiring under the bonnet and underneath the vehicle. Having had a major overhaul, something as simple as there being a connector left unplugged could cause some of if not all the faults present with this vehicle. Everything looked ok, so I laid out my wiring diagrams and proceeded to write a plan. My plan was to test the fuse for each of the modules to see if it gave me direction, then if all was ok I would look at the communication wiring and how the modules at fault linked into each other and the rest of the vehicle.

All three fuses tested fine so it was onto seeing if there was a common link. Looking through the topology, I found a page which had the PSCM and RCM joined by two connectors. This is where technical information is a must, as dealing with a fault like this it can be very easy to dive in full speed. I don’t want to go straight to a module, for example the RCM, and remove half the interior of the vehicle to find all is ok there and have to spend time reassembling everything! I speak from experience here, and I am sure some of you reading can relate to this.

Diagnostic direction
ETIS showed one connector inside the nearside front wheel arch and the other in the location of the bulkhead of the vehicle. This meant I could test the network without removing anything, saving time and gaining diagnostic direction. I inspected visually to see which of the two connectors was the easiest to access and it was the connector in the nearside wheel arch. Visually the connector looked correct and looked to be correctly latched. However, I decided to double check and upon squeezing the two sides together and audible click was heard meaning the connector was open (see fig. 3).

I then decided to scan the vehicle again to see if this had made any change and every module now communicated and it was also noted the dashboard warning lights had disappeared. I cleared all the faults codes in the vehicle. None returned, and the dashboard now had no messages or warning lights illuminated. The final checks proved the steering assistance now worked correctly and the indicators and washers operated completing the fix.

In the end then a fairly simple fix once it was established how the system worked and where everything was located but without the correct information and a well polished process this job could have taken a very different, and perhaps longer, turn.