Digital transformation top of 2021 agenda says LKQ Euro Car Parts

Published:  19 January, 2021

 29% of independent garages still turn away modern vehicles because they don’t have the skills or equipment to work on them according to a recent survey by LKQ Euro Car Parts, and the company says digitisation and modernisation is the key for 2021 and beyond.

Andy Hamilton, CEO at LKQ Euro Car Parts observed: ‘This is the year for workshop owners to take back control. While we understand independent garages might have other priorities in the immediate term, the need to digitalise isn’t going away, and there are two gaps to close.

“Firstly, independent garages need to keep up with the rest of the automotive sector in terms of digital capability and connectivity, and secondly, they need match service providers in other sectors to meet their customers’ ever-higher expectations.

“The onus isn’t just on them. We’re developing our own digital capabilities too, so that we can work with garages to drive efficiencies and make the independent aftermarket more competitive in the long term. That’s why we’ve come up with five digital focus areas for the year ahead.” 1. Digital visibility 2. Digital ordering 3. Digital workload management 4. Digital infrastructure 5. Digital skills

Andy added: “Digital solutions have been proven to have a positive impact all the way along the value chain, starting with the way garages bring in customers, schedule jobs and order parts, right through to taking payment once the work has been completed.”

Look out for a full-length article from Andy Hamilton on this topic and more in the February 2021 issue of Aftermarket, out next week!

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