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• Virtual Customer Assistant  

  Virtual Customer Assistant, launched by UK-based Marketing Technology start-up NEA Media AI allows customers to engage with a workshop on a number of platforms, including WhatsApp, SMS, Facebook Messenger or web. Instead of phoning and being put on hold, customers can communicate via the AI-powered Virtual Customer Assistant to make bookings and raise concerns, helping the business convert more incoming leads. The Virtual Customer Assistant also allows garage networks to centralise their customer service function, including messaging and core process.

• HELLA reassures during COVID-19 

  HELLA is reassuring customers that it’s business as usual for them throughout the Coronavirus outbreak.

• That’s a wrap: Fleet Factors vans get Mintex/Textar branding 

  Fleet Factors has had two of its delivery vans wrapped with Mintex and Textar branding by TMD Friction.

• VW springs service plan offer for the new season 

  The ongoing trend that has seen vehicle manufacturers look to lock older vehicles into its franchised networks that might otherwise be looked after by the independent sector is continuing, with Volkswagen Financial Services UK (VWFS) announcing several Service Plan discounts of up to 25% for customers who drive an eligible VW, ŠKODA or SEAT.

• New Area Sales Manager for TMD Friction 

  Jake Prout has been appointed as TMD Friction’s new Area Sales Manager for the South West.

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