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• Virtual Customer Assistant  

  Virtual Customer Assistant, launched by UK-based Marketing Technology start-up NEA Media AI allows customers to engage with a workshop on a number of platforms, including WhatsApp, SMS, Facebook Messenger or web. Instead of phoning and being put on hold, customers can communicate via the AI-powered Virtual Customer Assistant to make bookings and raise concerns, helping the business convert more incoming leads. The Virtual Customer Assistant also allows garage networks to centralise their customer service function, including messaging and core process.

• HELLA reassures during COVID-19 

  HELLA is reassuring customers that it’s business as usual for them throughout the Coronavirus outbreak.

• LKQ Euro Car Parts platform drives £1m in sales for garages 

  £1m of additional labour for 1,500 independent garages has been created by LKQ Car Parts’ Fit It For Me online platform, according to the company.

• Nissan offers aftersales customers interest-free payments via Bumper 

  Bumper has teamed up with Nissan to offer aftersales customers interest-free payments for servicing and repair work, including accessories, maintenance and MOT work, across the manufacturer’s 194-strong dealer network.

• MAM Software supports supplier via accurate data 

  Capricorn Car Parts has updated its product data from V7 to V8 in MAM Software’s vehicle parts catalogue Autocat, allowing products to become available to over 11,000 Autocat users in the UK.

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