The Motor Ombudsman celebrates fifth anniversary

Published:  01 November, 2021

The Motor Ombudsman is five years old today (Monday 1 November). Formed shortly after the introduction of the Alternative Dispute Resolution (ADR) Regulations and the Consumer Rights Act in 2015, this was the first time that consumers were able to access an ombudsman service dedicated to the automotive sector.

Since launching, The Motor Ombudsman has dealt with more than 250,000 enquiries and worked on over 25,000 cases across its four CTSI-approved Motor Industry Codes of Practice.

The Motor Ombudsman’s Garage Finder, which lists the profiles of all businesses across the UK that are accredited to its Service and Repair, and Vehicle Sales Codes has recorded 1.7 million user searches since 2016.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “The last five years has seen our organisation grow and develop in tandem with both the ever-increasing demands placed on our dispute resolution service, and the fast-changing automotive landscape. Looking back, I am extremely proud to see just how much we have achieved collectively, and how many consumers and businesses we have assisted through our dispute resolution process.”

Bill added: “As we now turn our attention to the next five years, we will be focusing on further improving the consumer perception of the automotive sector by helping businesses identify opportunities to increase their service standards, as well as assisting businesses and consumers to resolve any complaints through the use of The Motor Ombudsman’s fair and impartial dispute resolution service.”

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