Efficiency boost for West Sussex garage

Published:  21 January, 2022

A West Sussex garage has said that following the take-up of the TechMan GMS within the business, the admin workload is down, while communication has improved and workshop flow has been streamlined.

Nicky Bevan of Horsham-based New Street Garage said: “Until we upgraded to TechMan, we were still printing off job sheets and having to jot down bookings in our paper diary. Now we’ve cut all of that admin down by at least half.

“It’s made the office so much better and the guys in the workshop have their tablets, so they’re connected to the same system. I cannot praise TechMan enough, it really is game-changing for us.”

On the telephone helpline and free weekly online training webinars TechMan provides, she said: “I think in the first week I must have called ten times a day but they’d answer every time and talk me through what I needed. By the second week, we didn’t need to call as much and by week three we were already seeing the benefits.”

Leo Freebairn of TechMan said: “Our support team is here to help you get used to where things are and why they’re important and, as we hear time and time again, once users have grasped the basics, workshops will soon start making time savings which bring surprisingly impressive results. New Street Garage is a fantastic example of this.”

New Street Garage has subsequently upgraded to a Pro TechMan package, which offers live technician tracking and efficiency reporting to track workshop activity, in real-time.

Leo added: “If you want to get off on the right foot in 2022, perhaps you ought to consider following in Nicky’s footsteps.”

For more information, visit: www.techmangms.com

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